Bank technology

Hawaii Nation bank found outsourcing was the cure for the need to upgrade its core while consolidating its real estate properties.

Voice recognition and customer analytics are among the technologies helping USAA deepen online relationships.

In the spirite of the new academic school year, Bank Technology News is embarking on sseveral projects.

Developers at bank innovation labs across the country are busy turning out new tech that will improve online banking for corporate customers.

Crictics say the new FFIEC guidance on cloud computing defines the cloud too broadly and lacks specifics - leading banks to do added compliance for most outsourced services.

BBVA Compass attempts to take the awkwardness out of debt collection by offering discretion in the form of a settlement portal that people can use at home.

Dan Pitt, executive director at the Open Networking Foundation, speaks with BTN about software-defined networks, and how they can help banking.

Oracle's S. Ramakrishnan discusses how to best take advantage of growth of new data sources.

Mark Duthu, executive vice president at Hancock Holdings Company, discusses the IT conversation that followed the Whitney Bank merger.

Bianca Buckridee came out of nowhere to ignite a social media push by SunTrust. Lured away this year to Chase, she's maintained her service-oriented approach.

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It's tempting to blame China and Eastern Europe for bank-targeting malware. But more than half comes from within our own borders.

A study conducted by Discover's PULSE network finds that issuers are encouraging customers to use PIN at the point of sale now that the Durbin Amendment's interchange cap has made signature transactions less profitable.

Banks will need to start using legal entity identifiers — Social Security numbers of sorts for business customers — by March 2013. Some are far from ready, observers say.

LevelUp now offers an app for Windows Phone users that want to use its mobile point of sale payment system, allowing merchants to accept payments from consumers without paying transaction fees.

Credit unions are giddy about a new NCUA rule that says advanced video terminals can be counted as full-fledged service facilities, providing a new way to compete with banks by attracting members in underserved areas.

Kilowatt Credit Union, a $23 million Wisconsin credit union, will also use First Data's STAR as its preferred debit network.

In order to increase loyalty, financial institutions need to embrace social media, increase value to retain existing customers and use data to design competitive rewards programs.

The point-of-sale terminal maker has opened up the application programming interface on its mobile card reader, letting it work with old-school, entrenched point of sale systems. The open strategy may help VeriFone compete against rival Square.

As energy cost reduction and sustainability become key strategic elements for banks worldwide, General Manager Dennis McGee outlines an enterprise-wide initiative that uses the cloud to wring out IT efficiencies.