Banking

Online-only banks that place a premium on personalized customer service receive higher satisfaction ratings, according to a new survey by J.D. Power.

Year to date Dec. 31, 2021. Dollars in thousands.

On Dec. 31, 2022. Dollars in thousands.

On Dec. 31, 2021. Dollars in thousands.

Completion of U.S. Bancorp’s $8 billion acquisition of MUFG Union Bank, originally slated for June, has been pushed to the second half of 2022, the seller’s parent company says.

The Secure and Fair Enforcement Banking Act would take the uncertainty out of banking and payments transactions involving legal cannabis businesses. The bill has languished in the Senate for years, but there's optimism it could finally reach the president's desk. Here are four ways that could happen.

Foes ousted Hill as leader of the divided board after the death of one of his key allies. Hill remains CEO.

Precious Quire-McCloud will oversee the implementation and growth of the institution’s initiatives for diversity, equity and inclusion.

Truliant Federal Credit Union is one financial institution eager to expand online notarization. For customers, it's more about convenience than social distancing.

Grain Technologies guarantees to cover fraud costs for the banks it works with. One of those partners, the $1.65 billion-asset Ponce Financial, recently disclosed just how high that figure has reached.

The Federal Reserve’s forceful moves to fight inflation are resetting expectations about how quickly banks will need to start raising their deposit rates.

Calls for “reform” in times of high liquidity ignore the scalability of the system, and the need to have it around in times of trouble.

Banks report solid commercial and industrial loan demand, but are increasingly concerned about how soaring inflation and the specter of recession will affect their clients.

The Birmingham, Alabama, bank is moving its head of consumer banking, Scott Peters, into a new role as chief transformation officer to build new technology infrastructure.

The combined entity would have close to $1.4 billion of assets and nearly 60,000 members.

The Cincinnati bank was targeted for the second time since 2018 when an armed man took hostages at a branch in suburban Chicago this week. Security experts say traditional robbery training may have to be expanded as active-shooter situations become more common.

Millions of U.S. students just found out how much they’ll have to pay on student loans for the coming school session — and it’s a lot more than last year.

The buy now/pay later provider Klarna Bank is pushing further into the retail industry by offering traditional stores a platform to stream and video-chat with online customers.

DFCU Financial in Dearborn is acquiring the $689 million-asset First Citrus Bank, a subsidiary of First Citrus Bancorp. in Tampa.

Consumer complaints surged in March, shortly after the North Carolina bank completed a core technology conversion to bring together BB&T and SunTrust. Truist is still dealing with the gripes, which involve delayed access to cash, difficulties using debit cards and excruciatingly long wait times.