Banking

The Australian bank has co-developed a portal to all the knowledge trapped inside multiple virtual assistants throughout the company.

Kelly Botti will succeed longtime chief executive Rick Stipa effective Aug. 1.

Data as of Mar. 31, 2022. Dollars in thousands.

Data as of Mar. 31, 2022. Dollars in thousands.

The National Credit Union Administration barred three former credit union employees from participating in the affairs of any federally insured depository institution.

Denise Floyd is retiring as the head of Fort Sill Federal Credit Union in Lawton, Oklahoma. The $365 million-asset credit union hired Cornerstone Resources to find its next leader.

Through the development of data-driven DEI benchmarks and increased dialogue with both multicultural staffers and customers, these executives are helping to cultivate more representative talent.

A majority of borrowers who together hold about $400 billion in federal student debt made no payment on their loans in the pandemic era, taking full advantage of a freeze put in place at the onset of the COVID-19 crisis.

A recent California Supreme Court decision means that lenders can be on the hook for consumers’ attorney fees in situations where car dealers defraud them. The case involved TD Auto Finance and a dealer that allegedly sold a vehicle without certain advertised features.

The system may be good for the banks that own it, but it is not meeting its public mission.

Scott Peters, the first person to serve in this role at the Alabama bank, is tasked with modernizing the institution’s core and improving the quality of customer service.

Proactively checking in on your customers lets them know who is on their side.

The $384 million-asset OUR Credit Union in Royal Oak, Michigan, hired Darren Cameron to replace the retiring Tina Dix as its new president and CEO.

TikTok and Instagram star Emily Zeck — aka That Pineapple Girl — is one of the young celebrities helping Community Credit Union Florida educate local high schoolers about how to handle money in the digital era.

Executives at banks north of the border pointed this week to several potential U.S. economic snags, including inflation, the possibility of a housing market correction and soaring energy prices.

The nation’s six largest credit card companies are facing questions from the Consumer Financial Protection Bureau over their alleged failure to report customer payment data on a regular basis. The agency says that the industry’s practices can hurt consumers’ ability to qualify for cheaper loans.

Companies that use artificial intelligence or machine learning in their loan decisions are legally required to provide a specific explanation when applications get denied, the Consumer Financial Protection Bureau said in a policy statement.

Wells Fargo, Citigroup and JPMorgan Chase were among the large banks that last year experienced net losses of high-level bankers in their corporate and commercial units, according to a new report. Bankers are leaving largely for jobs at private equity and debt funds, according to the authors.

Royal Bank of Canada posted earnings that topped analysts’ estimates as business loans and solid credit conditions powered its retail banking business.

Bankers are not pleased with a new bill introduced by Maxine Waters, D-Calif. — aiming to help underserved markets — that would expand credit unions' membership and remove restrictions on their business lending.