Branch banking

The difference in pay between men and women at Citi is not as striking as some other differences. A reverse mentor changed how Goldman’s Edith Cooper thinks about differences in the workplace. Banks are doing a lot more than relaxing the dress code to retain tech talent. And Ellen Pompeo offers some personal notes on tackling the pay gap.

Bank of America has opened a flagship branch downtown and plans several so-called robo branches across the city. It has used a similar strategy to enter new markets in the past year.

Capital One became the latest bank to feel customers' online wrath last week after reports that some customers were being charged twice for debit card activity. But it was hardly alone.

First it was coffee and car service, and now it could be cashier’s checks and debit cards. Matt Krogstad left his bank job to build tech that lets bank customers order products at the press of a button and pick them up at a branch or get delivery.

All four credit unions are located in the Southern U.S. and have assets of less than $130 million

Several women are viewed as possible successors for a retiring William Dudley. Pam Codispoti has plans to up the millennial appeal of Chase’s 5,200 branches. What’s hot in fintech for 2018? Plus, the year of #MeToo in review.

Banks are working hard to reshape their businesses to meet new demands, but leaders must be careful not to alienate their best workers in the process.

Banks of all sizes continue to invest in mobile technology — but in order to see stronger growth, they must also invest in education to overcome consumer unease with the product.

After visiting with dozens of banks, tech firms and retailers, the CEO of the Delaware bank concluded that he needed to create a customer experience department but could leave blockchain development to his larger rivals. He also gained valuable insights about succession planning during his time away and discovered new ways to connect with employees.

Davis, who stepped down as CEO a year ago, will retire as the company's chairman and as an employee at the end of 2017. Umpqua will then become one of the few publicly traded banking companies with a female chair.