Branch banking

The Pittsburgh company’s “branch lite” approach to retail and middle-market banking in new markets will break even sooner than expected and has had a noticeable impact on loans and deposits.

They’ve long used their marketing muscle to wrest deposit share from smaller competitors. Now, amid growing concerns that the economy is weakening, they could be benefiting from consumers’ flight to safety.

Vocalink beat out four other competing bids to secure a 10-year contract to provide real-time switching and settlements for U.K. ATM operator Link Scheme.

Northern California utility company PG&E recently shut off power to more than 2 million consumers, meaning some insitutions had to move quickly to minimize the outages' impact on operations.

One Wisconsin credit union's foray into a community of just 2,500 people has been a success, and it could be a template for other institutions to follow.

Some credit unions are experimenting with ambient scenting – adding distinctive but unobtrusive smells – in their branches. While those fragrances are meant to reinforce the institution’s brand, they could also have unintended negative effects.

Cash is not dead, but the burdens of ensuring access threaten to break long-standing ecosystems that sustain traditional payments.

Credit unions have until Monday night to submit pictures for the popular Day in the Life of Credit Unions photo essay.

A strong economy, low-cost deposits and disruption from M&A are presenting opportunities.

When she was growing up, Thasunda Duckett's family used crates as furniture and struggled to buy groceries. Now she's become one of JPMorgan Chase's most visible executives, using the lessons of her past to help guide the company's massive branch expansion.

Linderman helped build Zions Bank into a retail force and shaped the multistate retail strategy of its parent company, but she will best be remembered for opening countless doors for women and minorities.

Mon. Sept. 30 marks the return of one of CU Journal's most popular annual features, and credit unions from around the globe are invited to participate.

The once-acquisitive company is not interested in a "roll-up strategy" in Texas's biggest city, said CEO Phil Green. In a Q&A, he also explained why loan competition is intensifying and what's really keeping business customers up at night.

Karen Larrimer, who oversees retail banking for PNC Financial, is encouraging women who frequently get caught up in trying to do it all to think harder about prioritizing.

Thasunda Duckett, CEO of Chase Consumer Banking, has been a key architect of JPMorgan Chase's massive planned branch expansion.

The Spokane-based CU had planned a co-location strategy with a local coffee company. While that deal fell through, the credit union is still looking for another coffee vendor to partner with.

The FDIC's latest report on deposit market share shows the nation's seven biggest banks flexing their muscles, while smaller banks' market share gets smaller.

Academy Bank in Kansas City, Mo., which shuttered nearly a quarter of its branches between 2015 and 2018, is now in expansion mode. Its CEO explains his renewed affinity for brick and mortar.

The Pittsburgh company is sticking with its plan to grow through expanded lending and branch openings in new markets, William Demchak told investors and analysts Wednesday.

Donald Wetzel, the man who devised the first U.S. cash dispenser, says automated tellers will always exist — even as they evolve beyond their initial purpose.