Branch banking

Panelists at the ABA's annual conference said that reviewing and updating procedures and marketing tactics can help bring in more accounts.

The Los Angeles bank is taking its wealth management and entertainment financing businesses to Miami and Long Island as part of its effort to expand nationally.

U.S. Bancorp is eliminating thousands of branch workers as it adjusts to changing customer preferences, according to a person briefed on the decision.

In celebration of International Credit Union Day, CU Journal presents its 22nd annual photo essay showcasing "the credit union difference" in action.

From increased cellphone usage to shifts in consumer expectations, two longtime executives look back on how the day-to-day business of running an institution has changed in recent decades.

Bank groups that lobbied unsuccessfully for the rent waivers credit unions receive now back a bill that would create equal rates for both industries.

The Pittsburgh company’s “branch lite” approach to retail and middle-market banking in new markets will break even sooner than expected and has had a noticeable impact on loans and deposits.

They’ve long used their marketing muscle to wrest deposit share from smaller competitors. Now, amid growing concerns that the economy is weakening, they could be benefiting from consumers’ flight to safety.

Vocalink beat out four other competing bids to secure a 10-year contract to provide real-time switching and settlements for U.K. ATM operator Link Scheme.

Northern California utility company PG&E recently shut off power to more than 2 million consumers, meaning some insitutions had to move quickly to minimize the outages' impact on operations.

One Wisconsin credit union's foray into a community of just 2,500 people has been a success, and it could be a template for other institutions to follow.

Some credit unions are experimenting with ambient scenting – adding distinctive but unobtrusive smells – in their branches. While those fragrances are meant to reinforce the institution’s brand, they could also have unintended negative effects.

Cash is not dead, but the burdens of ensuring access threaten to break long-standing ecosystems that sustain traditional payments.

Credit unions have until Monday night to submit pictures for the popular Day in the Life of Credit Unions photo essay.

A strong economy, low-cost deposits and disruption from M&A are presenting opportunities.

When she was growing up, Thasunda Duckett's family used crates as furniture and struggled to buy groceries. Now she's become one of JPMorgan Chase's most visible executives, using the lessons of her past to help guide the company's massive branch expansion.

Linderman helped build Zions Bank into a retail force and shaped the multistate retail strategy of its parent company, but she will best be remembered for opening countless doors for women and minorities.

Mon. Sept. 30 marks the return of one of CU Journal's most popular annual features, and credit unions from around the globe are invited to participate.

The once-acquisitive company is not interested in a "roll-up strategy" in Texas's biggest city, said CEO Phil Green. In a Q&A, he also explained why loan competition is intensifying and what's really keeping business customers up at night.

Karen Larrimer, who oversees retail banking for PNC Financial, is encouraging women who frequently get caught up in trying to do it all to think harder about prioritizing.