Branch banking

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful.

The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town.

Currently, the vast majority of bank tellers are female and most don’t earn a living wage.

Submissions for CU Journal's popular annual photo essay are due by 11:59 p.m. ET on Oct. 4, 2018.

The regional bank is putting its corporate stamp on branches in the two states.

Payment Alliance International (PAI) has named Neil Clark as CEO of the company’s ATM business, following the recent exit of three top executives from the Louisville-based ATM operator.

Diebold Nixdorf has announced the departure of its CFO, Chris Chapman, and has hired an interim replacement while working with executive search firm Heidrick & Struggles to find a permanent successor.

Australians' love for contactless payments is driving the Australia and New Zealand Banking Group to incorporate mobile withdrawal technology to its ATM network.

The Alabama-based credit union will gain three locations, along with $138 million in loans, as part of a deal with Georgia-based Synovus Financial.

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks.

Jefferson Financial Federal Credit Union will gain three locations, along with $138 million in loans, as part of the transaction.

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?

Fiserv will buy the business, once known as Elan ATM and Debit Processing, for $690 million.

JPMorgan's chief cautioned against expanded regulation for big companies, arguing that businesses contribute to the economy.

It will also invest in mortgage and small-business lending and in neighborhood revitalization efforts there. The moves are part of a nationwide expansion by the largest U.S. bank.

The Kansas company has agreed to buy three offices from MidFirst Bank.

TD Bank bills itself as America’s Most Convenient Bank, but even Jane Russell, its head of customer experience, admits that its service over the years has not always been consistent. That’s beginning to change.

Debbie Crowder heads SunTrust Banks’ most high-profile business line — its branch network — and she takes seriously the position she is in to improve the lives of both employees and the customers and communities they serve.

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and continuous career progression.

The cuts are part of a broader effort to trim expenses by roughly $3 billion a year by 2020.