Branch banking

The digital advice startup had no one with knowledge of branch banking. A board member told them to call Mike Reed, JPM's former retail branch chief.

Flagstar Bank, which is in the process of buying more than 50 branches from Wells Fargo, has hired Ryan Goldberg as a director of retail banking.

BluCurrent CU launched video banking in 2012 in the hope new technology would be cheaper long-term than additional staffing, and the credit union has seen strong growth as a result.

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

A first-in-the-nation ordinance, passed by the city council in the wake of the Wells Fargo scandal, would require banks that want the city’s business to reveal if they have sales quotas for employees. It remains to be seen, though, whether Mayor Eric Garcetti will sign the measure into law.

As branches evolve to become more education-oriented, banks are taking their cues from retailers, hotels and other service sectors.

There's a battle being waged by Bank of Montreal and its smaller rival, Canadian Imperial Bank of Commerce, as they compete against JPMorgan Chase and almost 200 other lenders in so-called Chicagoland — one of the toughest banking markets in the U.S.

The rents are steep and they don't generate much revenue, but some banks believe that airport branches still have a role to play in their retail strategies — particularly as advice centers.

The Cincinnati bank is following a wider industry strategy of opening new branches in faster-growth, urban markets.

New legislation to offer banking services at post offices comes with some flawed assumptions, but payday lending needs an overhaul.

At a time when credit unions have seen a major increase in fee income from overdrafts, several big banks are following Silicon Valley's lead by offering new fee-free accounts.

The sharing economy, declining cash usage, mobile banking and more will all have a major impact on how credit unions do business less than a decade from now, according to one analyst.

New legislation to offer banking services at post offices comes with some flawed assumptions, but payday lending needs an overhaul.

SunTrust will operate a branch inside Hartsfield-Jackson's main domestic terminal and operate 16 ATMs throughout the airport. Wells said its revenue had been declining.

JPMorgan Chase and Wells Fargo are following Silicon Valley's lead by offering new fee-free accounts. While there are risks involved, the cost of doing nothing would be significant, analysts said.

JP Nicols and Jason Henrichs discuss making apps and branches more productive, with Michelle Tinsley of Tinsley Retail Insights and Mike Laven of Currencycloud.

Bank of America is in expansion mode and wants to add 10,000 retail and other workers who better reflect the communities it serves.

The settlement applies to customers who had accounts opened without their consent over a 15-year period beginning in May 2002.

Largest banks would be limited on how much risk they could have with each other; the credit bureau has hired the former head of the computer giant's Watson unit.

Opening internet cafes and investing in new technology are part of an effort to provide nimble, efficient services, the bank's CFO said in a strategy talk.