Branch banking

Rising technology expense and security challenges will require institutions and ATM operators to get more creative in managing resources, such as finding new uses for discarded machines, according to Mark D. Smith, director of business development for MVP Financial Equipment.

Mastercard's Cardless ATM service, developed with Diebold Nixdorf, resembles the technology many banks have adopted in the last few years — but Mastercard's offering sheds the limitation of being tied to a specific bank's ATMs.

Nutmeg State Financial Credit Union is the first CU in Connecticut to offer in-branch DMV services — a move that could drive new growth at the credit union.

The Pittsburgh company said that the moves would improve both operating efficiency in its retail network and the credit profile of its consumer loan portfolio.

Closing branches might be good for cost control, but it can also diminish the ability to gather core deposits. Banks with $2 billion to $10 billion of assets — which are ranked here by three-year average returns on equity — are learning this the hard way.

Paring down branches, product offerings and business lines can help banks succeed.

As customers increasingly research products online, they are coming to know more about a bank’s products than workers. This is a problem.

The low-cost deposits that come with the deal for 52 Wells branches in four states should fund the Michigan company's effort to become a commercial lender.

The Michigan company will buy 52 branches and $2.3 billion in deposits from the San Francisco banking giant.

Mary Kate Loftus spearheaded a $131 million digital initiative to improve the customer experience, deepen relationships and attract more of HSBC’s target consumer segments. She was one of our Digital Banker of the Year finalists for 2018.

Earlier this month CO-OP sold off seven branches in the Detroit area.

One executive from Security Service Federal Credit Union offers tips on how his CU analyzes branch performance and how other institutions can adopt those same tools.

The company will snag its first branches in three towns in Connecticut and Rhode Island after buying locations from Webster Financial.

The Chicago company will close 19 branches and eliminate 150 jobs, partially reflecting changing customer preferences.

The company said the move would help it become more efficient at a time when clients are making greater use of digital channels.

Two credit unions ramp up their facilities management teams, plus board elections and more HR-related news at credit unions across the country.

The Renton, Wash., company, which has acquired or opened nine branches since 2015, has filed a shelf registration to raise the funds through the sale of various securities.

Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories.

Millennials view the ATM as central to how they manage their money and go about their daily lives, writes Yonas Marcos, president and CEO of Star Financial Services.

January 14, 2020 seems like a long way away. But there are less than two years before the Windows 7 cut-off date hits; and time flies when it comes to ATM upgrades, writes Paul Albright, executive vice president of Outsource ATM.