Branch management

With branch traffic on the decline, some CUs have taken steps to tweak their facilities in order to help brick and mortar stay relevant in a digital world.

Bank managers should remember their roots and keep their hands in business development, even as they climb the ranks.

Banks of all sizes need to stick together to ward off threats from "unregulated" fintechs and other nonbanks, Bank of America Chairman and CEO Brian Moynihan said Tuesday.

A growing number of financial institutions are piloting initiatives sharing space with coffee shops and other retailers in an effort to boost foot traffic.

Will Howle, head of U.S. retail and mortgage banking, and Alice Milligan, chief digital experience officer, will leave this spring.

The bank says regulators want information about its possible role in the money laundering scandal; Kristi Mitchem moves to BMO Global Asset Management.

Executives at Key pushed back against doubts over a deal for Laurel Road Bank’s digital lending platform so late in the credit cycle, arguing that its customers are prime borrowers with high incomes.

A number of healthy credit unions have undertaken “mergers of equals” to bolster long-term prospects. But those institutions are opening themselves up to unique risks and challenges as a result.

With government workers off the job, some credit union call centers are extra busy as worried members reach out with questions.

The branch closures will reduce overhead by an estimated $1.9 million a year.

The Jacksonville, Fla.-based credit union purchased the facility from Atlantic Coast Bank for $2.2 million.

Credit unions are having a positive impact by doing everything from shredding thousands of pounds of paper to building their 492nd home for a family.

The Wilmington, Del., company has identified the 30 branches it plans to close or sell following its acquisition of Beneficial Bancorp in Philadelphia. Most of the closures will take place in Pennsylvania.

The $25.5 billion-asset company has also restructured its securities portfolio as part of a broader effort to reduce costs and improve profits.

Citizens Community Bancorp is selling its Rochester Hills, Mich., office to Lake Michigan Credit Union.

Cash recyclers have their place in a branch. But other solutions may help credit unions save time and money when processing large transactions.

As the Latham, N.Y., credit union adds branches, it plans to put an emphasis on service, rather than transactions.

When Listerhill Credit Union was developing its latest location, management decided on using smart ATMs and a more open floor plan.

Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly.