Branch management

The Ohio company touted a strong pipeline for loans but warned that noninterest costs will likely rise in the fourth quarter when it records charges tied to branch closings.

In honor of International Credit Union Day, here's CU Journal's annual look at the everyday occurrences – both routine and meaningful – that bring "the credit union difference" to life.

Consumers may say they like where they bank, but a survey suggests banks and credit unions lag behind retail brands like Amazon in ease of service and satisfaction.

Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction.

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful.

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and continuous career progression.

This is the second such pact the Great Lakes State has entered in order to make interstate branching for state-chartered credit unions more accessible.

The storm dropped record rainfall on the Big Island, leaving one credit union with as much as two feet of water in its basement.

In an exclusive CUJ Q&A, Seaway President Daryl Newell reflects on transitioning from banks to credit unions, shares what football can teach about leadership and offers a few picks for the upcoming pro and college football seasons.

With a rare central Pacific storm set to bring as much as 20 inches of rain on the Big Island, credit unions across the state are shutting down, following the lead of schools, state employees and more.