Branch management

Time is running out to apply to win one of Credit Union Journal's Best Practices Awards.

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

The Cincinnati bank is following a wider industry strategy of opening new branches in faster-growth, urban markets.

Nutmeg State Financial Credit Union is the first CU in Connecticut to offer in-branch DMV services — a move that could drive new growth at the credit union.

The low-cost deposits that come with the deal for 52 Wells branches in four states should fund the Michigan company's effort to become a commercial lender.

Earlier this month CO-OP sold off seven branches in the Detroit area.

One executive from Security Service Federal Credit Union offers tips on how his CU analyzes branch performance and how other institutions can adopt those same tools.

Two credit unions ramp up their facilities management teams, plus board elections and more HR-related news at credit unions across the country.

Retaining experienced and competent employees is a crucial but often overlooked strategy for improving bank performance.

Old National Bancorp in Indiana plans to sell 10 branches to Marine Credit Union, expanding the credit union's reach.