Branch management

Time is running out to apply to win one of Credit Union Journal's Best Practices Awards.

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

The Cincinnati bank is following a wider industry strategy of opening new branches in faster-growth, urban markets.

Nutmeg State Financial Credit Union is the first CU in Connecticut to offer in-branch DMV services — a move that could drive new growth at the credit union.

The low-cost deposits that come with the deal for 52 Wells branches in four states should fund the Michigan company's effort to become a commercial lender.

Earlier this month CO-OP sold off seven branches in the Detroit area.

One executive from Security Service Federal Credit Union offers tips on how his CU analyzes branch performance and how other institutions can adopt those same tools.

Two credit unions ramp up their facilities management teams, plus board elections and more HR-related news at credit unions across the country.

Retaining experienced and competent employees is a crucial but often overlooked strategy for improving bank performance.

Old National Bancorp in Indiana plans to sell 10 branches to Marine Credit Union, expanding the credit union's reach.

The Indiana bank plans to sell 10 branches to a credit union. It will also shut down several more locations.

Peach State Federal Credit Union acquired a former branch of DOCO Credit Union after the latter made the decision to leave the Toccoa, Ga., market.

Bank of America is investing heavily in videoconferencing at unstaffed branches, Citigroup is experimenting with gamification and Union Bank’s PurePoint Financial is going entirely paperless.

The bank will serve the state’s three largest cities; the head of the unit that failed to pay retirement benefits to 13,500 people is leaving March 1.

The $269 million credit union will now serve York County in addition to Cumberland County

The bank’s assets are capped at their current level of $1.95 trillion; Citi, JPM and B of A will no longer allow bitcoin purchases on their credit cards.

Neighbors FCU is using mobile technology to bring financial literacy efforts to an in-school facility that doesn't focus on physical transactions.

Readers weigh in on how Mick Mulvaney is remaking the Consumer Financial Protection Bureau, chime in on JPMorgan’s plans to roll out more branches, react to fee income trends and more.

As customers become more tech-savvy, the bank said it no longer needs to prod them to use its digital products by offering discounts. Account holders can avoid fees by enrolling in direct deposit.

Between the increasingly common threat of government shutdown and post-9/11 security nixing walk-in traffic, is it still worth it to have branches inside federal buildings?