-
Banks are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.June 30
-
While they are not dramatically opposed, Jelena McWilliams and Brian Brooks have articulated their own ideas on postal banking and the use of artificial intelligence in lending.June 26
-
Upstart, which specializes in the use of alternative data and AI in credit decisions, will make car loans directly and sell its technology to banks and other lenders.June 24
-
The agency’s advance notice of proposed rulemaking, which would require banks to evolve with technology, shows foresight that policymakers too often lack.June 17
Executive Director and Professor of LawGeorge Mason University's Scalia Law School, Program on Financial Regulation & Technology
-
The success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.June 12
-
The agency sought industry feedback on a host of potential changes to ensure that rules are “sufficiently flexible and clear in light of the technological advances that have transformed the financial industry over the past two decades."June 4
-
With no way of knowing just how many borrowers will need the mods after the coronavirus forbearance period ends, lenders are deploying artificial intelligence and servicing protocols to tame the ferocious piles of paperwork awaiting them.June 2
-
Artificial intelligence and machine learning are some examples of technology available now to help combat money launderers profiting from the pandemic.May 15
Founder and CEOGiant Oak
-
The company, which develops "persona-based intelligence," software counts Visa and American Express among its clients.May 14
-
Federal regulators are now conducting nearly all supervision off-site as a result of the pandemic. The temporary measures are stoking a debate about whether they should be permanent.May 1
