Core systems

SAN FRANCISCO — Want to improve the customer experience? Start by making the employees' tools better.

Community banks are increasingly looking to fintech firms as a way to offer customers the tech they want in order to be competitive.

Several non-U.S. core systems providers are trying to make American banks their clients, but they still face challenges penetrating an entrenched marketplace.

Financial industry groups have rolled out a plan for keeping bank customers' data safe if a mega-disaster, like a massive attack or a natural disaster, strikes.

The president-elect's policies on taxes, offshoring, surveillance and other issues will affect bank technology officers and their vendors in a variety of ways. The positives may slightly outweigh the negatives.

Tesco Bank has confirmed that over the weekend, some of its customers' accounts were subject to online criminal activity, in some cases resulting in money being withdrawn fraudulently.

Antony Jenkins, the former chief executive of Barclays, has formed a startup with the aim of offering API-driven, cloud-based core processing services to banks.

Similar to a bank system merger or migration, a blockchain core conversion project would likely take multiple years and cost tens, if not hundreds, of millions of dollars depending on the size of the bank.

Our FinTech Forward Companies to Watch are helping banks step up their game by offering virtual assistance, better money management tools and other solutions.

Overseers of banks' data analytics strategies share their thoughts on what other industries do a good job with data, how banks should approach analytics and how they explain their job to mom and dad.

As banks start giving work formerly done by humans to artificial intelligence programs, questions about legal and ethical implications arise. The time to impose values on, and set limits for, the technology is now.

JPMorgan Chase has recruited an IBM executive to oversee its adoption of cloud services.

With flooding in a big portion of its market, Iberiabank executives detail how technology is helping it stay open for business in a way that could not have happened a decade ago.

Next month all U.S. banks and credit unions will be required to process speedier payments on the automated clearing house network. Here is what bankers need to know.

Cloud-based core vendor Nymbus announced Monday it has completed a $12 million financing round.

New documents shed light on the recent incident in which many prepaid card users reported that they were unable to access their own money.

Several core processing vendors with mobile-age platforms have sprung up in the past year. Making a lasting mark in a field dominated by entrenched vendors will take time.

Keefe Bruyette & Woods and Nasdaq have launched an index that tracks fintech companies.

If the financial services industry wants to avoid spending years aimlessly testing blockchain prototypes, it needs to focus on coming up with standards and working together.

The British giant is making fintech startups its allies as it builds a virtual bank tailored to the needs "of the people at the bottom of the pyramid."