Customer experience

The company has renamed itself Prove and says that the acquisition will allow it to help banks fine-tune their security procedures when serving customers.

Video banking can be safe and effective but members and staff need to be reminded of common-sense precautions to guard against cybercriminals.

Axcess Financial is using stronger authentication, studying up on bad actors and planning to use a federal service that automates verification of Social Security numbers.

JPMorgan Chase is cracking down on racism by its customers. The bank is revamping a policy for dealing with abusive clients to include racism toward call-center employees as behavior that could warrant cutting ties with the customers.

Now perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.

Business owners are changing banks at three times normal levels, a trend researchers attribute to their difficulty in obtaining emergency loans. If the forgiveness stage of the Paycheck Protection Program proves arduous, that rate could climb much higher.

Butte Community Federal Credit Union, which previously served just one county, added five more after getting regulatory approval.