Customer service

The new initiative could help expose American credit unions to best practices in biometrics, payments and monitoring collateral from their counterparts in Africa, Asia and beyond.

Uber will use Adyen's technology to incorporate the latest version of EMVCo’s 3-D Secure authentication, which has been updated to comply with PSD2 mandates for stronger identity vetting.

The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the agency to maintain public access to its database.

Fingerprint Cards AB delivered its billionth fingerprint sensor to the market, aided by a recent deal with Gemalto to provide sensors for its biometrics credit and debit cards.

Consumers expect financial institutions to provide mobile applications that combine ease of use with top-class security features. Biometrics could help credit unions keep up with these high-stakes technology demands.

When a tweet drew backlash from customers and politicians on Monday, it brought into question how banks should couch their messages on social media.

Canada is making a big leap in modernizing identity verification, tapping blockchain technology to let consumers digitally prove who they are to securely access banking and other personal services.

Chantel Chase knows the value of efficiency, and her many ventures at Zions Bancorp. have depended on it.

Bank critics and some lawmakers quickly seized on a tone-deaf posting by JPMorgan Chase that was designed to tout the virtues of saving money.

Many banks rely on the location data they get from carriers through data aggregators to spot fraudulent transactions. With telecom companies shutting that source down, banks are worried it could significantly hurt their capacity to detect fraud.