Customer service

In the last two years, the Georgia-based institution has returned $25 million to members.

Synchrony Bank’s tie-in with the latest Spider-Man movie is an example of ways companies are looking to add augmented reality to their mobile-marketing arsenals.

Customizing the customer experience will help credit unions keep up with evolving trends in service.

Consumers are stuck using outdated or easily compromised means of proving their identities in a world where banks and retailers need something better. Mastercard and Microsoft are teaming up to take on this monumental challenge.

Proponents of real-time payments systems say banks must embrace them given consumer demand for more immediacy and transparency, even if criminals will try to exploit them.

The Wikibuy purchase follows acquisitions of a personal financial management provider and a firm that helps digital shoppers get price adjustments.

The new promotion illustrates how banks are going beyond traditional advertising as they try to find something that customers will share on their own.

Credit union business boomed in the wake of the financial crisis, but that growth could backslide if the industry doesn't keep up with the competition.

Fifth Third Bank customers were swindled out of over $100,000, but not because the bank didn't have protection in place.

A new report finds credit unions' edge in satisfaction rates has all but been wiped out, while a separate study finds negative interactions with CU staff could have a big impact on the bottom line.

Social Security numbers are used to verify identity across the financial services industry, but their use is outdated and leaves consumers vulnerable to data breaches.

HSBC is the latest bank to be hit with this type of attack, in which hackers take stolen usernames and passwords from one site and attempt to reuse them to login to banks.

Tech innovation isn't just about creating more bells and whistles. It can also help deepen client bonds.

The breach may have occurred through a technique called "credential stuffing," in which hackers who have stolen passwords for other websites try them out on an online banking site.

Credit unions enjoyed a boost to membership as consumers fled the big banks in the wake of the financial crisis. But they can't wait for the next global disaster to drive younger members into their arms.

Clearly communicating with customers on a powerful engagement platform is enough to increase customer confidence, writes Donika Kraeva, strategic communications manager at Dentacoin.

Readers consider to new evidence regarding Operation Choke Point, debate the impact of Democrats taking control of the House in November, respond to concerns about weakening the Volcker Rule and more.

Self-sovereign identity solutions are becoming increasingly common as credit unions move away from less secure authentication methods.

Credit unions won't have to comply with the controversial rule until at least 2020, but a forthcoming proposal on alternative capital could raise the ire of banking groups.