Customer service

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.

Customers reported being unable to access online banking, mobile banking or their debit cards.

Management success isn’t about adopting the latest technology craze or exuding charisma, it’s about prioritizing employees and customers.

Fintechs and payment startups are creating a range of solutions to SME financing, from crowdlending and invoice-backed factoring to digitalization and formalization of business processes, according to OmniBnk's Andrés Abumohor.

Among the lessons David Hijirida learned at the online giant: Companies are often so focused on competitors that they neglect their own customers.

The McLean, Va.-based institution is launching a digital division that will create content that touches on topics beyond banking.

E-commerce's opposite threats of cart abandonment and fraud create butting heads, but advanced authentication could give merchants a new way to manage both challenges.

Regulators are handing out fines for GDPR violations, that while relatively small can have a large impact on the push for sharable identity by drawing attention to how large companies use data.

The Midland, Mich.-based institution returned $19.4 million to members for 2018 through rewards and dividends.

The Indiana-based institution's distribution for 2018 was up more than 60 percent from the previous year.

This is the seventh consecutive year that the Kansas City area institution has returned at least $5 million to its members.

Canada needs to embrace digital identification to "unlock the full potential" of banking and the economy, Canadian Bankers Association Chief Executive Officer Neil Parmenter said.

There are many contenders working towards developing a universal digital ID system. CULedger will test its offering later this week with a rollout scheduled for the second half of 2019.

There are many contenders working towards developing a universal digital ID system and away from static passwords. A group of credit unions is ready to see if its blockchain-based approach can serve a wider market.

VC firms Capital 300 and Draper and Associates have made a Series A investment in Authenteq, a identity security firm that uses blockchain, which is gaining steam as a means to support digital ID.

The South Carolina institution has returned more than $31 million to members over the last 22 years.

With government workers off the job, some credit union call centers are extra busy as worried members reach out with questions.

Members prize good customer experience so to meet this expectation institutions need to develop a strategy for APIs.

President Trump has threatened that the closure may go on for a prolonged period. This could lead to higher loan delinquencies at credit unions that serve federal workers.

The Jackson, Mich.-based institution also made its largest donation ever to a program to help students pay for college.