Customer service

There are many contenders working towards developing a universal digital ID system. CULedger will test its offering later this week with a rollout scheduled for the second half of 2019.

There are many contenders working towards developing a universal digital ID system and away from static passwords. A group of credit unions is ready to see if its blockchain-based approach can serve a wider market.

VC firms Capital 300 and Draper and Associates have made a Series A investment in Authenteq, a identity security firm that uses blockchain, which is gaining steam as a means to support digital ID.

The South Carolina institution has returned more than $31 million to members over the last 22 years.

With government workers off the job, some credit union call centers are extra busy as worried members reach out with questions.

Members prize good customer experience so to meet this expectation institutions need to develop a strategy for APIs.

President Trump has threatened that the closure may go on for a prolonged period. This could lead to higher loan delinquencies at credit unions that serve federal workers.

The Jackson, Mich.-based institution also made its largest donation ever to a program to help students pay for college.

The Montgomery, Ala.-based institution has paid out more than $4.8 million to members over the last eight years.

Pennsylvania State Employees Credit Union returned $22 million to its members.

The advent of self-service apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more valuable.

The Sidney, Mont.-based institution distributed the payments earlier this week.

This is the second consecutive year that the South Dakota institution has paid out the patronage bonus.

One bank is tracking the habits of its 4.4 million customers, giving them discounts on services if they visit the gym or get a flu shot. Other companies may soon follow suit.

Through a unique partnership, Nutmeg State Financial Credit Union offers DMV services at two of its locations. So far the results have showcased the power of technology.

Entering 2019, lenders must think carefully about how they expand their auto loan portfolio. Failure to do so could result in bad loans and bad reviews online.

There are steps financial firms can take to protect their customers in the event a major wireless network is compromised, including reconsidering the use of SMS messaging for account authentication.

A 2017 holiday shopping growth strategy worked so well for the $4.1 billion-asset institution that management decided to hit the mall again this year.

The digital ID market has massive potential, but many fundamental problems that must first be overcome. Among them: The companies best positioned to provide a viable digital ID platform are not the ones best positioned to benefit from it.

The Maryland-based credit union sued the nation's largest CUSO over call center services, but the two sides didn't take long to come to an agreement.