The challenge of juggling security and convenience is escalating as banks realize digital channels are for sales as much as they are to display account balances.

There is too much customer and regulatory inertia for banks’ business model to become irrelevant overnight. The real danger is banks will fade out of the picture over time.

Online and mobile banking are essential elements in 21st-century financial services, but there’s more to banking than digital transactions.

AutoGravity of Irvine, Calif., has received $30 million in equity financing from VW Credit, according to a source familiar with the matter.

Lindsey Argalas will push innovation throughout the Spanish bank and encouraging collaboration across businesses and markets.

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

The New York-based company saw its fortunes fade after riding an earlier wave of investor enthusiasm about marketplace lending.

Corporate One FCU has teamed up with San Francisco-based Roostify to provide CUs and CUSOs with a streamlined digital mortgage platform.

The following are some of the noteworthy things we heard at American Banker’s Digital Banking 2017 conference held earlier this month in Austin, Texas.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

Banks continue to struggle in wooing millennials, but their customer acquisition challenge is about to get even more complicated as Generation Z comes of age.

Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative.

Tim Welsh will succeed Kent Stone, who is retiring. In his new role, Welsh will oversee the bank’s overall consumer and small-business strategy, as well as digital activities.

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy.

In order for Apple to achieve significant success with its upcoming P-to-P service, the tech titan needs to expand the amount of people who can use the payments feature.

The initiative comes as the bank is carving out a niche in the market for midsize companies.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.

The online lender, which focuses on high-earning millennials, is offering assurances that it will also serve Americans who make less money. But the company has not convinced critics, who say the plans are inadequate.