Not only is the payment process an opportunity to deliver on a good customer experience, but it also offers the opportunity to enhance the overall experience, says Global Payments Integrated's Ashley Jones.

The gaming industry is recovering to pre-pandemic levels, leaning more heavily on online services that will require new banking, payment processing and mobile app development.

MagicCube's software that converts Android devices into mobile point-of-sale terminals will be deployed in the U.K. and Ireland through a partnership with payments provider Dojo.

Five payments of $20 seems less detrimental to a wallet than a one-time $100 fee, says Four's Chaim Lever.

Customers' familiarity and expectations for digital service have risen but customer service strategy needs to adapt to this new playing field, says Majorel's Oliver Carlsen.

The company partners with merchants to use their fulfillment systems to allow consumers to send back unwanted merchandise.

The Central Bank of Bahrain is collaborating with JPMorgan and Bahrain-based Bank ABC to test using digital currency to speed up cross-border payments.

Safaricom of Kenya is holding talks with Amazon about the use of mobile-money service M-Pesa on the e-commerce giant’s platform, part of efforts to expand global reach and bounce back from a first profit decline in a decade.

The bank tech firm needs licenses and partners in multiple nations — a monumental task that promises to take years.

The faster IPO alternative is a favorite of fintechs, but accounting adjustments will require some extra compliance, says Donnelley Financial Solutions' Craig Clay.

ISO 20022 prioritizes speed and security, creating a runway for major new innovations like machine learning, says NICE Actimize's John Buzzard.

Government digital currency projects have the potential to displace banks and fintechs from the payment process. But three major participants — Accenture, Ant Group and Swift — argue that incumbents have a role to play.

Digital payments can cut costs, errors and other tasks that would be prohibitive on their own, says Kofax's Lindsay Pinkos.

The urgency to streamline processes during the pandemic accentuated how digitization can also drive diversity, fairness and better environmental outcomes, says Microsoft’s Bill Borden.

Legacy vendors are competing more aggressively to modernize payroll, insurance payouts and data sharing.

Apple provided in-depth detail on how many apps it rejected last year and why its iPhone payment system keeps customers secure, seeking to deflect claims from Epic Games that its review process and purchase system is a deterrent to competition.

ByteDance's TikTok is working with brands including streetwear label Hype to test in-app sales in Europe, a move that will intensify its competition with Facebook Inc. and further blur the line between social media and online shopping.

Google is enabling cross-border payments within the Google Pay app through integrations with Western Union and U.K.-based remittance firm Wise.

Despite strong payment volume and revenue, Affirm's earnings suffered due to stock compensation and an adjustment on its purchase of PayBright in January.

There are too many security, usability and reliability risks for QR codes to be the main driver of transit payment. NFC is likely better, says Carlypso Networks' Philippe Vappereau.