PayPal saw account openings and payment volumes soar as the world shifted away from cash. And as economies reopen, PayPal must determine whether consumers will continue their aggressive use of digital payments — or return to their old habits.

The digital transformation of payments has reached its next phase — with banks and fintechs leading the way. Avoiding the one-size-fits-all approach to deliver the experience customers want is key.

The pandemic spurred millions of merchants to add contactless payments within a year, pushing the number of global stores accepting contactless to 90%, according to new data from Mastercard.

There is no doubt 2020 was a year of contactless transactions. But what implications do contactless payments present when it comes to security?

Payment facilitators give the power back to field service companies and allow them to run their business their own way, says WorkWave's Rick Agajanian.

The retailer's mobile app didn't allow sales staff to earn commissions. An arbitrator's ruling requires Macy's to update its app — and signals another complication in the shift to all-digital payments.

The debate over whether NFC or QR codes is the best technology to adopt persists. So far, there has been plenty of room for both.

While German consumers prefer using cash in stores and are accustomed to paying for products after delivery, the global nature of e-commerce is sparking a change in payment habits.

As businesses accept automation, more innovation is flowing into the market, says Billtrust's Flint Lane.

The debate over whether NFC or QR codes is the best technology to adopt still persists today. So far, there has been plenty of room for both.

Contactless ticketing innovation has long driven parallel adoption nearby retail. New work habits may change that dynamic.

People want their payments to be quicker, safer, and more readily available across a wider range of channels. How are industry leaders leveraging data to build stronger relationships with their clients?

The Los Angeles bank's service, offered in partnership with the fintech Extend, enables card controls and uses tokenized account numbers to improve security.

Security is a constantly changing game, with criminals adopting new strategies and the payment industry and other financial institutions deploying increasingly sophisticated techniques to stop them.

CEO Mark Zuckerburg acknowledged the need to simplify the company's payment experience, particularly for virtual reality.

Less than a month after landing new funding from investors, global e-commerce payments provider dLocal is entering three new markets in Southeast Asia.

With greater connectivity and more information being shared about customers and transactions, there will be more potential to generate valuable business intelligence, says Citizens' Matt Richardson.

The tech vendor allows merchants using the Clover point-of-sale platform to accept PayPal and Venmo payments, a move that serves the company's continuing focus on full omnichannel experiences for its merchants.

The quick adoption of financial technology, coupled with remote work, requires firms to focus on internal innovation as well as customer-facing advancements.

Central bank digital currencies are moving much faster in China and Latin America, where the financial structures are less complicated than in the U.K. and U.S.