Employee retention

From branch management all the way to a spot on a Federal Reserve panel, credit union executives are making big career moves.

OceanFirst in New Jersey shuttered more than a third of its branches but says nearly all the customers stuck with the bank because it trained employees to show customers how to go digital.

A number of credit unions across the country have made hires and announced promotions, including to their mortgage teams.

A number of credit unions, including Direct Federal Credit Union, have appointed new executives.

Management success isn’t about adopting the latest technology craze or exuding charisma, it’s about prioritizing employees and customers.

There are concerns that artificial intelligence could erase jobs across financial firms, but it will actually benefit employees by cutting rote tasks, giving them time to focus on more fulfilling work.

The credit union said that it has hired a firm to find a replacement for longtime President and CEO Joseph Garay.

A. Scott MacKnight is now the president and CEO of Triangle Credit Union after its longtime leader, Maurice Simard, retired.

Institutions will only ensure their long-term prosperity if they establish the right training and empower staff. Here's how to do that.

Cash recyclers have their place in a branch. But other solutions may help credit unions save time and money when processing large transactions.

The bank has long had a program in place to train new employees, but now it’s testing a pilot to help retrain existing staff for different careers at the institution.

Credit Union of Texas was struggling with a slow and expensive hiring process. Management decided to revamp, in part by making interviews more dynamic.

Credit unions as an industry face a wave of CEO retirements, but experts say some institutions' succession plans don't stand up to scrutiny.

A former bank executive recommends strategies to improve the retention of female bankers across the industry.

With higher entry-level pay becoming more common, credit unions must determine whether to follow the lead of the select employer groups they serve.

Mark Decello will take over for Gerald Guy, who has served as president and CEO at KEMBA for 30 years.

A sullied reputation and frustrations with bureaucracy have driven some advisers to the competition.

Elliot Gregg, who led the institution for almost 20 years, will serve as president emeritus until his retirement in January.

Credit union boards need to spend more time on formal CEO succession planning.

Members of the American Credit Union Mortgage Association will receive discounted access to most of the Mortgage Bankers Association's training products.