Millennials

Digital banks dispute the notion that they can skimp on customer service because millennials are only shopping for low fees and high savings rates.

After the 2008 banking crisis, centralized payment systems and financial services don’t have as much appeal to the younger set as a more transparent decentralized system, argues Csaba Csabai, founder and CEO of Inlock.

Zillow claims 35 million renters visit its websites and mobile apps each month in search of a home or apartment. This network of landlords and renters has been built off the back of listing property values, real estate sales, taxes paid, photos and more for homes, condos and apartments.

The bank sees its global reach as an advantage in supporting evolving business customer needs.

Panelists: Renée D. Brown, CMO, Retail Financial Services, TIAA; Steven Dorval, President, John Hancock Personal Financial Services; Matt Fellowes, CEO, United Income; Roger Lee, CEO and Co-Founder, Human Interest

The bank's Finn app is attracting users by removing complexity from mobile banking.

Disruptive upstarts. Glitches galore. Open banking adoption. Financial institutions are being challenged on multiple fronts — here’s a look at how they’re coping.

Startups such as BREAUX Capital are trying to reach consumers historically underserved and underrepresented in financial services.

In focus testing for its digital-only app, Finn, Chase learned users wanted a standalone brand that still offered some traditional features, such as paper checks.

The sharing economy, declining cash usage, mobile banking and more will all have a major impact on how credit unions do business less than a decade from now, according to one analyst.

Subscribing to simplification at the expense of nuance is hugely counter-productive, and will alienate both existing and potential customers, writes Elina Mattila, executive director at Mobey Forum.

Millennials may be the largest demographic in America today, but one marketing expert says credit unions who ignore older potential borrowers do so at their own peril.

Comprehensive analysis of the banking industry's first big legislative victory since the crisis; lawsuits target banks with websites in violation of the Americans with Disabilities Act; what a homegrown app for millennials has to teach Wells Fargo; and more from this week's most-read stories.

The bank found that mixing personal finance management with positive reinforcement allowed it to appeal to younger customers.

Envestnet's aggregator rolls out PFM features meant to appeal to younger clients — and links to Alexa.

There's no reason that today's millennial-friendly microinvesting apps can't switch focus from spare change to real assets, industry executives warn.

If an organization can’t evolve to create the level of customer experience expected, someone else will, writes Jay King, president of financial services for Alorica.

Millennials view the ATM as central to how they manage their money and go about their daily lives, writes Yonas Marcos, president and CEO of Star Financial Services.

Nymbus is offering its bank clients a service to create a digital brand under their existing charter in as little as 90 days.

BMO Wealth Management aims to modernize its investment service and give advisers better equipment. Others offering automated advice solutions include UBS, Wells Fargo and JPMorgan.