Mobile banking

The following is a recap of the 2017 slate of honorees picked by the tech journalists at American Banker, led by Digital Banker of the Year Michelle Moore of Bank of America and including four finalists.

Alice Milligan has pushed Citi to introduce dozens of mobile enhancements intended to simplify customers' interactions with the bank.

At CIBC, Aayaz Pira is quickly turning ideas into apps, including its new mortgage one, with the help of its recently formed innovation hub.

Two studies and mobile banking providers offer insights into what consumers want out of a mobile banking offering -- and the upcoming functionalities that are most likely to captivate users.

Regions Financial's tool that helps customers find the right account for themselves is among the reasons why Andy Hernandez is a Digital Banker of the Year finalist.

New fintech apps are interacting more and more with members financial lives, but many credit unions aren't part of the equation.

Here are some major ways that mobile banking, P-to-P payments and fintech are changing banking.

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Doug Brown senior vice president of FIS, explains why, and what banks should do about this.

The Spanish bank is opening its APIs to outside developers as Bank of America tests a new data-sharing model with aggregators.