Practice and client management

As executives continue to navigate business strategy decisions to deal with dramatic changes in supply chains, proper communication and strong supplier relationships is widely considered a prerequisite when exploring P2P risks, says Practis' Jan van der Pouw.

The company hired two Atlantic Union bankers to run its bank and begin recruiting customers in and around Washington.

Acquirers shelved plans to buy banks this year as the coronavirus became widespread, but a combination of factors could spur the confidence to restart those conversations in the months ahead.

Chief Operations Officer Jerry Schmidt will take over at the Rapid City, S.D.-based institution in early January.

The companies took a pause from merger discussions when the pandemic hit to evaluate their individual circumstances.

The Massachusetts company, which had a big second-quarter loss after writing down the goodwill tied to past acquisitions, will sell eight branches to Investors Bancorp and shutter 16.

The company agreed to acquire a Colorado plan provider that operates as RPS Plan Administration and 24HourFlex.

First Horizon, TCF and Webster are among the banks eyeing efficiency initiatives that could include more branch closings, layoffs and reduction of office space. Expect others to follow suit as low rates and tepid loan demand tied to the pandemic pressure revenue.

Fran Godfrey, who has spent more than 35 years at the Michigan-based institution, will step down at the end of January.

CEO James Schenck says the institution's military focus means it must provide services for a group of consumers who move every few years. That has helped it focus more on mobile services and less on brick and mortar.

The California company agreed to acquire WestRiver Group in a move that will expand its debt fund business.

Harris Simmons, the chairman and CEO of Zions Bancorp. in Salt Lake City, said in a letter to employees that he was recently diagnosed with a form of non-Hodgkin’s lymphoma and would be pursuing a treatment plan over the next several months.

As she prepares to take over in February, Fraser says she is planning to invest in some of the bank's largest businesses, including its sprawling custody network and its burgeoning wealth management effort.

Invaluable insight for those in the LGBTQ community and all those who want to be better allies from the lived experience of Maeve DuVally from Goldman Sachs

There is a difference among various demographics on what offends them most. That means credit unions must understand their member base and what drives their engagement and retention.

Big banks and other financial firms predict the cost of warding off cybercriminals will keep climbing in 2021 as they work to secure digital financial services popularized by the pandemic.

The number and type of channels for customer support are exploding – with Facebook Messenger, Apple Business Chat, and WhatsApp Business among the most recent additions. And channels are evolving, says Genpact's Jason Osborne.

New analysis from CEO Advisory Group shows the asset size of merged institutions rising along with the number of mergers.

Some large banks have come under fire from the GOP for curbing services to firms in controversial industries, such as firearms and fossil fuels. A proposal by the Office of the Comptroller of the Currency aims to block banks from taking such stances.

Joseph Lebel's promotion follows a third-quarter loss as the New Jersey company company looks to get ahead of credit issues by selling high-risk loans.