Practice and client management

The credit union rewarded members based on the CU's performance last year and the depth of their relationship with the institution.

Pennsylvania State Employees Credit Union returned $22 million to its members.

A number of employees are tackling different challenges with recent promotions and career moves.

Bob Mahoney, CEO of Belmont Savings, called Jack Barnes after People's United agreed to buy a Connecticut bank. The banks announced their own merger agreement five months later.

The advent of self-service apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more valuable.

The year featured executive shake-ups at the top of several of the industry’s largest institutions.

The Sidney, Mont.-based institution distributed the payments earlier this week.

A smooth integration of Access National could allow John Asbury, CEO of Union Bankshares, to move a step closer to building a regional franchise that stretches from Baltimore to Hampton Roads.

This is the second consecutive year that the South Dakota institution has paid out the patronage bonus.

New CEO John Turner hasn't fully laid out his vision for the future, but it clearly will involve hiring specialized lenders, balancing labor-saving AI with old-fashioned relationship building, and more streamlining.

Many credit unions wrapped up 2018 by going the extra mile for community members in need.

Denice Schultheiss became director of the Office of Credit Unions in Michigan after John Kolhoff left to lead the Texas Credit Union Commission.

These CEOs don't just run their credit unions, they're also the chief executive for their community -- and despite a desire to serve, they face some unique challenges.

One bank is tracking the habits of its 4.4 million customers, giving them discounts on services if they visit the gym or get a flu shot. Other companies may soon follow suit.

Bank OZK's George Gleason, one of our community bankers to watch in 2019, needs to rein in the Arkansas bank's commercial real estate exposure to placate nervous investors.

Both sides acknowledge where expectations haven't been met, and are feeling the same market pressures to adapt faster.

Both sides acknowledge where expectations haven't been met, and are feeling the same market pressures to adapt faster.

With the government shutdown set to extend into 2019, a growing number of credit unions are putting together offers to aid members impacted by furloughs.

Another look at how credit unions across the country are making a difference during "the most wonderful time of the year."

The branch closures will reduce overhead by an estimated $1.9 million a year.