Practice and client management

A recent lawsuit between the Detroit Pistons and Michigan First Credit Union could have some CUs reevaluating the benefits of sponsorship deals.

The name change is tied to a field-of-membership expansion, as the credit union moved from a SEG-based institution to a community charter.

From cheering college athletics to helping grieving kids and recognizing first responders, here's another look at how credit unions are giving back to the communities they serve.

A Michigan appeals court has reversed an injunction in a fight between Michigan First Credit Union and the Detroit Pistons after a canceled sponsorship agreement.

The Alabama company, as part of an efficiency effort, is streamlining its organizational structure and creating a division focused on community engagement.

Natalie Bartholomew, a banker in Oklahoma, has launched a blog designed to promote women's issues and tout her peers' accomplishments.

The New Jersey bank did not say exactly what the problem was, but it is beefing up how allegations of financial-reporting violations are reported to upper management.

SDCCU’s member base increased by 35,000 during 2017, with total assets up to $8.3 billion.

Great Western is looking to hire a president to give CEO Ken Karels more time to focus on leadership and growth initiatives.

California State Treasurer John Chiang, who’s on the boards of the state’s biggest pension funds, was among those who said the changes weren't enough. Chiang also called for CEO Tim Sloan to step down.

In providing aid, banks can earn Community Reinvestment Act credit and burnish their reputation.

Parkway Acquisition in Virginia has agreed to buy Great State Bank for nearly $15 million.

The nonprofit is turning to banks and social impact investors to help significantly increase the size of its loan portfolio over five years.

Crane CU selects candidates for its new leadership development program and more human resources news from credit unions across the country.

The Consumer Financial Protection Bureau issued a request for information Thursday on the bureau’s public reporting of consumer complaints, which has long vexed the financial services industry.

Louise Mills Federal Credit Union will now operate its lone branch as "Louise Mills, a division of Webster First FCU."

An omnichannel payment platform offers customers a unified shopping experience across whichever channel they decide to make a purchase, whether via point-of-sale in-store, online, mobile or even telephone, writes Nick Aceto, senior vice president of technology for CardConnect.

Given the rapid pace of change across the industry, it’s wise for banks to focus on improving customer service rather than chasing the strategies of their rivals.

The credit union expanded its reach from serving three counties to 20 counties in western and central Montana.

A debate is brewing about whether rising rates mean banks must pay more to hold onto deposits from city and county governments — and whether they are worth it. Some would say no question on both counts, while others say it all depends on the financial strategy of the client and how badly the bank needs that client.