Practice management

Community banks and credit unions are eager to innovate, but technology upgrades must be done first, says Bruce Lowthers, FIS banking solutions president.

BofA’s do-no-harm approach to AI; looking at what comes next for Fannie and Freddie now that they get to keep their earnings; ruling cuts short debt collectors’ victory lap over CFPB proposal; and more from this week’s most-read stories.

Credit unions across the country are making a difference through repair projects, baseball sponsorship to fight hunger and more.

Some credit unions are experimenting with ambient scenting – adding distinctive but unobtrusive smells – in their branches. While those fragrances are meant to reinforce the institution’s brand, they could also have unintended negative effects.

Despite a strong economy, volume in the agency's flagship loan program has declined for two straight years. Here's why.

The Long Beach, Calif.-based institution can now serve workers from the healthcare industry in six counties.

The series of print, digital and billboard ads uses children of Citigroup employees to draw attention to the bank's own efforts to promote women to senior roles.

MetroCity Bankshares has said it could use the proceeds to open branches or pursue acquisitions.

The financial industry should take notes from regulators that have diverse leadership.

NH Federal Credit Union recognized an employee for her 30 years of service while other institutions promoted workers and hired new talent.

The Providence, R.I., bank recently installed a new regional head in California to oversee a commercial banking expansion into five western states. The bank says it’s trying to craft a successful growth strategy while reassuring investors it isn’t overreaching.

All personnel will qualify for up to six weeks of paid leave following the birth, adoption, or foster-care placement of a child in their home, the agency said.

Credit unions have until Monday night to submit pictures for the popular Day in the Life of Credit Unions photo essay.

The Credit Union Executives Society recognized two leaders for their contributions to their own institutions and the movement as a whole while other credit unions announced promotions and new hires.

Though synthetic identity fraud is down across the industry, there's been an uptick in such attacks targeting credit unions.

A thorough process for approving experiments with artificial intelligence, clear philosophical principles and diverse human involvement are some of the ways BofA says it's working to ensure AI does no harm.

Investors expect banks to be honest and transparent about employee wages.

The Wisconsin company will have 15 branches in its home state on completing the acquisition.

The company has agreed to buy a portfolio of commercial loans from Santander Bank.

Credit unions now have until Nov. 30 to apply for Community Development Financial Institution certification.