Practice management

Denice Schultheiss became director of the Office of Credit Unions in Michigan after John Kolhoff left to lead the Texas Credit Union Commission.

These CEOs don't just run their credit unions, they're also the chief executive for their community -- and despite a desire to serve, they face some unique challenges.

One bank is tracking the habits of its 4.4 million customers, giving them discounts on services if they visit the gym or get a flu shot. Other companies may soon follow suit.

Bank OZK's George Gleason, one of our community bankers to watch in 2019, needs to rein in the Arkansas bank's commercial real estate exposure to placate nervous investors.

Both sides acknowledge where expectations haven't been met, and are feeling the same market pressures to adapt faster.

Both sides acknowledge where expectations haven't been met, and are feeling the same market pressures to adapt faster.

With the government shutdown set to extend into 2019, a growing number of credit unions are putting together offers to aid members impacted by furloughs.

Another look at how credit unions across the country are making a difference during "the most wonderful time of the year."

The branch closures will reduce overhead by an estimated $1.9 million a year.

The $126 million-asset credit union selected the new core platform in order to increase automation and cut down on "busy work" for employees.

Here's a look at some of the industry’s latest hires and promotions, along with credit union employees who were recognized for their work.

Through a unique partnership, Nutmeg State Financial Credit Union offers DMV services at two of its locations. So far the results have showcased the power of technology.

The pressure is on CEO Christopher Myers, one of our community bankers to watch, to make the most of CVB Financial's biggest acquisition to date.

The Jacksonville, Fla.-based credit union purchased the facility from Atlantic Coast Bank for $2.2 million.

Credit unions are having a positive impact by doing everything from shredding thousands of pounds of paper to building their 492nd home for a family.

Cadence has upped the exchange ratio by 10%, a move made necessary by the 40% decline in its stock price since the deal was announced in May.

Entering 2019, lenders must think carefully about how they expand their auto loan portfolio. Failure to do so could result in bad loans and bad reviews online.

Greater Commercial Lending has targeted making loans in some unique sectors, including mining and renewable energy, after launching in January.

There are steps financial firms can take to protect their customers in the event a major wireless network is compromised, including reconsidering the use of SMS messaging for account authentication.

The Massachusetts-based institution has paid out over $10 million to its members since 1996.