Practice management

Bentley joined the credit union 2014 as SVP of lending and will oversee the $3.2 billion-asset institution.

Baxter CU, Randolph-Brooks FCU and Coastal CU have already signed on with the service, which aims to create analytics strategies to help credit unions grow and improve service.

Credit card issuers have been trying to outdo each other to offer the best rewards program. And it shows, as customer satisfaction rates with many (but not all) of their banks have never been higher in a yearly J.D. Power study. But they may not last forever.

The exodus of chief executives from two of President Trump’s business advisory councils in the aftermath of the Charlottesville tragedy was a highly visible example of risk management and cultural principles in action.

Approval from the Federal Reserve is the last remaining hurdle for the $2.2 billion transaction.

In addition to typical industry challenges, family-owned banks also have to address generational leadership and estate planning at a time when an increasing number of their CEOs are looking to retire.

One untapped resource is appealing to investors to allocate more of their private wealth to companies with successful gender diversity programs.

There are outstanding questions about whether Elizabeth Duke, who has been on Wells Fargo's board since January 2015, is the right person to lead a culture change at a large bank mired in scandals and investigations.

Retiring from CUNA after 39 years, Bill Hampel looks back on how the movement has changed – and, more importantly, what hasn’t.

While banks know they must develop and launch new tools that are useful, convenient and intuitive, figuring out which tools meet that objective and employing them often seems out of reach.

Aberdeen Proving Ground FCU taps a new chief financial officer and more new hires and promotions.

Duke, currently vice chairman, was rumored to be a likely contender for the chairman spot last week.

JPMorgan Chase Chief Executive Jamie Dimon joined U.S. corporate leaders in denouncing racial intolerance as the pressure heats up on them to challenge President Trump on social and other policy matters. However, Dimon remains on a key presidential advisory group.

Carmen Sylvester will take the helm at the credit union, following the departure of CEO Daniel Waltz, who is now CEO of City of Boston CU.

Chatbots are the next big thing in payments. But a poor in-chat commerce strategy can turn off consumers and create bad user experiences.

The Florida company will pay nearly $600 million to buy HCBF Holding and Sunshine Bancorp.

On September 13 credit union employees can dress down to raise money for Children’s Miracle Network hospitals.

The $2.6 trillion-asset bank's recent commitment to digital lending augurs the development of a two-tier market for borrowers who want fast access to cash.

Banks are being pushed into the background of popular digital experiences. But they can reappear on interfaces that customers use daily by doubling down on financial wellness efforts.

Chairman Stephen Sanger could step down ahead of the embattled bank's next annual meeting, according to a news report, clearing the way for the elevation of Duke, the current vice chairman and a former Fed governor and banking executive.