Retailers

Consumers can use Apple Pay at 36% of U.S. merchants now, up from 16% a year ago, according to a new report from Boston Retail Partners (BRP).

Now that the holiday sales rush is over, merchants are starting to look more closely at game-changing sales models like Amazon Go as models to reinvent their own point of sale.

Payment service providers and independent software vendors may find themselves on the outside looking in if they can't diversify to accommodate m-commerce.

Los Angeles-based California Pizza Kitchen (CPK) has upgraded its mobile app to consolidate payments and loyalty features, including the ability to order and pay at the table at the company’s 197 U.S. locations.

EMV was a necessary advancement that wasn't guided by customer preference. For mobile payments and other m-commerce plays, instant consumer adoption isn't always a sign of success.

Traditional brick & mortar stores must upgrade and innovate their experiences to again become destinations in their own right in order to lure back spoiled online shoppers.

People are warming up to mobile payment apps like Apple Pay and Samsung Pay, but concerns over fraud and ID theft could still pose headwinds.

The payments company is working with Chargebacks911 to improve chargeback performance for card not present transactions.

Shoppers are going to have to choose which apps to keep and which to delete or hide, making it important that retailers develop an app that's worthy of repeated use.

Messenger bots, an artificial intelligence-driven application, can respond to customer queries over social messaging platforms. Bot interactions attract a consumer who is engaged and interested in pursuing a transaction.