Retailers

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly.

Everyday we’re opening the door to new services, devices and institutions, trading off a little bit of “us” for greater convenience, writes Lina Andolf-Orup, a global product marketing manager at Fingerprints.

They’ve kept tabs on the movement of cash into their till and into their bank accounts but have missed the wealth of data by not monitoring the path and treatment of cash within their organization, according to Rory Herriman, executive vice president and CTO for Software and Digital Systems at SUZOHapp.

Amazon Go’s getting a lot of the attention among cashierless store projects, but it's far from alone. However, any attempts to dethrone Amazon are just as likely to help it succeed.

As the gift card market grows and becomes increasingly digital, so has the product's utility. Thus, many consumers are shifting their habits and buying gift cards for themselves either due to an incentive program or to help with budgeting.

Customers can access personalized offers through the banking provider’s app, which means every time they earn rewards, find new deals and receive a helpful reminder of a bargain they do not want to miss, writes Mehmet Sezgin, CEO and Founder of MyGini.

A Sam's Club warehouse in Dallas will test a wide range of mobile technology including — artificial intelligence, augmented reality, voice and cashierless checkout — to stay competitive against Amazon Go's high-tech spin on retail.

What keeps execs up at night in the payments, retail and banking industries? Quite a lot, including disruption from tech giants and competition from foreign rivals.

The bank saw value in Ondot Systems’ ability to empower customer analytics in card controls.

Clearly communicating with customers on a powerful engagement platform is enough to increase customer confidence, writes Donika Kraeva, strategic communications manager at Dentacoin.

To combat this loyalty fatigue, retailers need to design their programs to be frequent, relevant, interactive and visible, writes Mehmet Sezgin, CEO and founder of MyGini.

Despite the fervor over mobile wallets and banking, one day consumers may never need to open a dedicated bank or payment app.

Many of the factors that make Uber a natural fit for restaurant delivery don’t apply for groceries, according to Pradeep Elankumaran, founder and CEO of Farmstead.

American Express has positioned itself as a small-business champion for decades, but its partnership with Amazon illustrates the paradox of supporting mom-and-pop shops by enabling them to buy supplies from their largest competitor.

Amazon.com Inc. and American Express Co. are upping the ante in their bid for small-business spending.

Today, you can sell anywhere in the world successfully with just a single payment gateway integration, writes Ralph Dangelmaier, CEO of BlueSnap.

As VR and AR mature, new possibilities open up for customer interaction in a virtual space.

PayPal reports it’s adding users to Venmo’s new initiatives quickly, pushing the company’s wish to monetize Venmo to what its CEO calls a “tipping point."

Banks currently enjoy the pole position, but until they revamp and modernize their lending processes to better compete with the speed and convenience of nontraditional lenders, they will continue to lose market share, writes Trevor Dryer, CEO and co-founder of Mirador.

Intent on rapidly capturing the value and benefits of these new services, companies too often take a path of least resistance to cloud assessment and operational planning, writes Justin Yunag, chief digital officer, financial services for Atos North America Operations.