Social media

Since the coronavirus pandemic began, banks have seen customer posts more than double across their social media platforms. Here's how they are responding to the demand — and the anger.

Facebook and other social media platforms are a powerful way to connect members and loan officers, but lenders must ensure they first have a culture of compliance.

Some institutions say the combination of chatbots and social media could entice new borrowers, but burdensome legacy systems may limit their effectiveness.

Consumers are more likely to recommend companies they have a positive social media interaction with, according to a new report.

WhatsApp may be a great way to communicate with friends, but when Wall Streeters touch it, their firms get very nervous.

Facebook, Instagram and other platforms can help credit unions differentiate themselves from big banks, but CUs that don't use these platforms strategically could be opening themselves up to risks.

Big Tech’s entry into the financial services space and changes in consumer behavior patterns could push some institutions away from Facebook and Twitter, but a host of new platforms are vying for the industry's attention.

After weeks of enduring a firestorm of negative feedback regarding its proposal to launch the Libra cryptocurrency network, Facebook is turning to a more conventional system by joining other "Pays" in launching Facebook Pay.

Forget Facebook and Twitter. For Coastal FCU and others, social media is happening inside the credit union.

The social media giant says its cryptocurrency project can bring services to the world's unbanked. Lawmakers and regulators aren’t so sure.