Social media

Some institutions say the combination of chatbots and social media could entice new borrowers, but burdensome legacy systems may limit their effectiveness.

Consumers are more likely to recommend companies they have a positive social media interaction with, according to a new report.

WhatsApp may be a great way to communicate with friends, but when Wall Streeters touch it, their firms get very nervous.

Facebook, Instagram and other platforms can help credit unions differentiate themselves from big banks, but CUs that don't use these platforms strategically could be opening themselves up to risks.

Big Tech’s entry into the financial services space and changes in consumer behavior patterns could push some institutions away from Facebook and Twitter, but a host of new platforms are vying for the industry's attention.

After weeks of enduring a firestorm of negative feedback regarding its proposal to launch the Libra cryptocurrency network, Facebook is turning to a more conventional system by joining other "Pays" in launching Facebook Pay.

Forget Facebook and Twitter. For Coastal FCU and others, social media is happening inside the credit union.

The social media giant says its cryptocurrency project can bring services to the world's unbanked. Lawmakers and regulators aren’t so sure.

Lawmakers circulated a bill just ahead of hearings on Facebook’s Libra cryptocurrency that would prohibit companies with over $25 billion in annual revenue from launching a digital financial asset.

Studies show that consumers trust posts from an organization’s employees more than the brand itself, and that could be key to using social media as a growth engine for credit unions.

Many people still distrust banks, but many also look askance at the social media giant, making it an unlikely savior of the unbanked.

Many people still distrust banks, but many also look askance at the social media giant, making it an unlikely savior of the unbanked.

Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.

Exploring the rise of the next-gen bank CEO; backlash over JPMorgan's snarky tweet; TD Bank's calculated shift to the cloud; and more from this week's most-read stories.

When a tweet drew backlash from customers and politicians on Monday, it brought into question how banks should couch their messages on social media.

Email is old news. A growing number of credit unions are turning to programs like Slack, Jabber and others that offer instant messaging services to expedite workplace collaboration.

CEO Solomon says the bank has not yet begun discussions with DOJ about its role in the scandal; the $1 billion buyback would be its first in 20 years.

Bank critics and some lawmakers quickly seized on a tone-deaf posting by JPMorgan Chase that was designed to tout the virtues of saving money.

A promotion from U.S. Community Credit Union has helped boost business and increase social media engagement, but some analysts fear this credit union and others may be relying too heavily on post-recession messaging.

Between a decidedly younger user base and potential compliance risks, some financial institutions are wary of using the platform, but a handful say they have embraced it and found success.