Social media

Forget Facebook and Twitter. For Coastal FCU and others, social media is happening inside the credit union.

The social media giant says its cryptocurrency project can bring services to the world's unbanked. Lawmakers and regulators aren’t so sure.

Lawmakers circulated a bill just ahead of hearings on Facebook’s Libra cryptocurrency that would prohibit companies with over $25 billion in annual revenue from launching a digital financial asset.

Studies show that consumers trust posts from an organization’s employees more than the brand itself, and that could be key to using social media as a growth engine for credit unions.

Many people still distrust banks, but many also look askance at the social media giant, making it an unlikely savior of the unbanked.

Many people still distrust banks, but many also look askance at the social media giant, making it an unlikely savior of the unbanked.

Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.

Exploring the rise of the next-gen bank CEO; backlash over JPMorgan's snarky tweet; TD Bank's calculated shift to the cloud; and more from this week's most-read stories.

When a tweet drew backlash from customers and politicians on Monday, it brought into question how banks should couch their messages on social media.

Email is old news. A growing number of credit unions are turning to programs like Slack, Jabber and others that offer instant messaging services to expedite workplace collaboration.