Social media

Readers weigh in on the idea of using banks to effectively ban assault rifles, slam a pot-banking proposal, opine on social media strategies and more.

Bob Rivers, CEO of Eastern Bank, was praised and criticized after he called out a Boston sports radio station whose on-air personalities made insensitive remarks. The incident underscores why bankers must be mindful about the positions they take.

From giveaways to budgeting tips and more, here's how credit unions are helping members have a romantic Valentine's Day, no matter how big or small their price point.

Wells Fargo joins the list of banks recently hobbled by tech outages. Is there a better response than "Sorry for the inconvenience"?

Customer service is steadily expanding within Facebook separate from its payments operations, as part of “an ecosystem for buying.”

While social media is helping get younger members in the door, observers say credit unions won't get far without the right mix of products and services for millennials.

Hannah Grove has made it her mission to "eradicate jargon" at State Street, in an effort to make the company more acceible to its customers and easier for the public to trust.

As president and CEO of Citizens Bank of Edmond, Jill Castilla has become a master of social media and an internationally recognized voice for community banking.

Interactive Facebook ads and Twitter chats can complement — and sometimes outdo — traditional marketing and networking in the recruitment of commercial clients, financial institutions say.

Chatbots are the next big thing in payments. But a poor in-chat commerce strategy can turn off consumers and create bad user experiences.

Facebook, Twitter, YouTube, Instagram, Reddit and blogs create environments where like-minded users can connect, share opinions and cultivate a sense of camaraderie, creating an unprecedented number of distinct nano-segments, writes Steve Gilde, director of global payments for Paragon.

Readers slam credit unions’ ever-inclusive membership criteria, weigh in on the OCC’s proposed fintech charter, encourage a rewrite of the CRA, and more.

Expanding the definition of a credit union's "common bond" so that it is essentially meaningless appears to be the direction the industry and its regulator are headed.

Expanding the definition of a credit union's "common bond" so that it is essentially meaningless appears to be the direction the industry and its regulator are headed.

A look at how credit unions can help boost business with Facebook, Twitter and other social platforms.

The Westpac keyboard function, which helped support social payments, will be removed from the Apple store in July. The move follows a long dispute between banks and Apple over access to Apple Pay.

PayKey enables bank customers to instantly transfer money through popular social media networks and messaging apps such as Facebook Messenger, WhatsApp and Twitter.

After a year on the platform, American Express is more involved than ever in mining Facebook Messenger’s benefits as a tool for payments and financial services.

Younger consumers spend much of their time on messaging platforms, creating a risk for retailers that are not active in the channel.

Fundraiser-dinner humor aside, Corbat's comments about social media highlight the fact that several big-bank CEOs don't seem to have individual Twitter accounts.