Social media

Customer service is steadily expanding within Facebook separate from its payments operations, as part of “an ecosystem for buying.”

While social media is helping get younger members in the door, observers say credit unions won't get far without the right mix of products and services for millennials.

Hannah Grove has made it her mission to "eradicate jargon" at State Street, in an effort to make the company more acceible to its customers and easier for the public to trust.

As president and CEO of Citizens Bank of Edmond, Jill Castilla has become a master of social media and an internationally recognized voice for community banking.

Interactive Facebook ads and Twitter chats can complement — and sometimes outdo — traditional marketing and networking in the recruitment of commercial clients, financial institutions say.

Chatbots are the next big thing in payments. But a poor in-chat commerce strategy can turn off consumers and create bad user experiences.

Facebook, Twitter, YouTube, Instagram, Reddit and blogs create environments where like-minded users can connect, share opinions and cultivate a sense of camaraderie, creating an unprecedented number of distinct nano-segments, writes Steve Gilde, director of global payments for Paragon.

Readers slam credit unions’ ever-inclusive membership criteria, weigh in on the OCC’s proposed fintech charter, encourage a rewrite of the CRA, and more.

Expanding the definition of a credit union's "common bond" so that it is essentially meaningless appears to be the direction the industry and its regulator are headed.

Expanding the definition of a credit union's "common bond" so that it is essentially meaningless appears to be the direction the industry and its regulator are headed.