Training

The job descriptions of Bank of the West's branch employees have changed substantially, so each of them has received a 'passport' as a symbol of their journey.

The Detroit lender developed rotational training programs in auto finance, accounting and technology to help attract and keep promising employees, especially millennials, who had a tendency to bolt.

The days of having an employee who happily works at the drive-through window for 30 years are over. So what’s a bank to do about its branch staff now? Bank of Tennessee has some ideas that it expects will appeal to millennials.

From better understanding consumer priorities to expertly managing career advancement, here's a look at key success strategies that female financial services executives shared at the Most Powerful Women in Banking LEAD Conference.

The federal regulator has created a new portal offering training courses and other information for free.

It's last call to participate in Credit Union Journal's annual Best Credit Unions to Work For, honoring credit unions with the best employee satisfaction and engagement.

So-called branch experts may recommend aggressive sales techniques, but the most successful sales teams talk the least about the bank’s products and services.

ISOs no longer have to rely on dog-eared Xeroxes of training materials "borrowed" from competitors. Two new online resources have emerged to help sales agents and ISO employees learn to navigate the increasingly complex acquiring industry.

Most ISOs create printed or online training materials for agents by cobbling together sales tips gleaned from other industries and tossing in some rudimentary information on regulatory matters, observers say.

Sales agents who take advantage of industry training to stay current on issues, technology and regulation can safeguard their future in an industry with a shrinking number of employers, observers say.