Analytics

The National Australia Bank will partner with digital identity proofing company iSignthis to provide advanced card services to merchant customers in Australia and New Zealand.

Under pressure from regulators to beef up risk management in commercial real estate lending, banks are using new software tools to improve analysis.

Community banks are often burdened with manual data entry for processing commercial loans. Union State Bank has turned to digitization software to make it easier. It may sound modest in the age of APIs, but it made a quantifiable difference.

The U.S. EMV migration has been rough, but one of the sharpest pain points of all was felt by merchants not yet processing chip cards who were hit by a costly surge in chargebacks.

Once fraud has been detected and a customer’s usual payment mechanism is broken, what happens next to ensure that customer remains happy and loyal?

Banks must use analytics — rather than customer surveys — to determine what does and what does not inspire prospects to become customers.

If new research from NCR about a flaw in chip cards proves to be reproducible by fraudsters, it may undermine the core benefit of EMV security.

Overall card fraud losses in Europe have declined slightly over the last five years, but that trend is starting to reverse course, based on new data from FICO and Euromonitor International that points to sharp regional upticks in card-not-present fraud.

To thrive in today’s internationally volatile markets, financial institutions and other organizations must attend more closely to the cross-border payments process.

Barclays threw out security questions for telephone banking access this week and began using voice recognition technology, representing a step in an industry-wide move to eliminate passwords and challenge questions.