Customer support may seem like it's innovating through the use of artificial intelligence and chatbots, but all of that is built on a foundation that's stuck in the stone age.

The Amazon Go store isn't just reinventing retail; the company's recent acquisitions of Ring and Blink indicate Amazon wants to reproduce its model of camera-fueled commerce in consumers' homes.

Artificial intelligence is expected to bring financial services to millions, yet it could also make unethical decisions that unfairly deny credit and widen the divide between haves and have-nots, says Nicolas Economou of the nonprofit Future Society.

Scarlett Sieber will be based in the bank’s Labs division, working on forging partnerships with fintech firms.

By investing in next generation strategies and shifting their mindsets about testing, organizations can better safeguard and control the payments process, providing a more reliable customer experience and better protecting one of their most important assets—their reputations, writes Steve Gilde, a director at Paragon Application Systems.

AI technologies can satisfy the growing demand for real-time, self-service experiences in a variety of ways, from supporting more voice-enabled payments and transactions to automating complex decision making and product recommendations, writes Marc West, chief technology officer at Fiserv.

Through chats, contact-center calls, emails and tickets, AI is being used to expand consumers' access to services, writes Jordi Torras, CEO and founder of Inbenta.

U.S. fintechs attracted $5.8 billion in the fourth quarter as institutions sought an AI edge.

The investment continues a trend of banks focusing on commercial payments technology.

Discount Bank in Tel Aviv has made several discoveries, including that customers ask more in-depth questions of its bank chatbot than expected.