Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.

New technologies can increase lending and reduce risk but many management teams don't know where to begin with implementing them.

Community and regional institutions' survival could hinge on their ability to access large troves of data.

Banks and credit unions “push back” against an FCC proposal to limit calls; Miami gets the next assistant the bank says is not intended to replace humans.

A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the few large financial institutions pushing such technology.

Better analytical tools could help banks spot and address potential issues before a customer goes delinquent.

Banks would be better able to comply with anti-money-laundering laws if all 50 states collected information on the owners of new corporations and published it in a national database, Comptroller Joseph Otting said Monday.

As CFPB mulls privatizing database, consumer complaints are on the rise; an argument for continued human oversight of artificial intelligence; how some banks are luring talent from big tech; and more from this week's most-read stories.

While in its infancy in influencing B2B payments, AI ultimately will change the way businesses of all sizes run their financial operations, writes Rene Lacerte, CEO of Bill.com.

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.