As CFPB mulls privatizing database, consumer complaints are on the rise; an argument for continued human oversight of artificial intelligence; how some banks are luring talent from big tech; and more from this week's most-read stories.

While in its infancy in influencing B2B payments, AI ultimately will change the way businesses of all sizes run their financial operations, writes Rene Lacerte, CEO of Bill.com.

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.

There are almost no vulnerabilities that aren't covered by some sort of intelligence or data, says Steven Rogers, president and CEO of Centripetal.

Banks must remain accountable for their use of artificial intelligence by continuing to employ a level of human oversight.

Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers.

ECGS urges investors to oust the chairman and three executives; financial companies using AI to help adults manage their elderly parents’ finances.

A digital challenger bank is relying heavily on artificial intelligence to provide low-cost banking to low-income people and small businesses.

Cushion uses AI to help consumers negotiate refunds of overdraft and other fees. But it argues there's a bank play in its technology if bankers take the long view.

Using AI to verify receipts alleviates the need for auditors to aimlessly review every single receipt submitted within an expense report, says Travis Andrade, a senior product manager at AppZen.

In his first extensive interview since taking the job this year, Javier Rodriguez Soler talks about banking as a service, how to keep customers happy and where he sees AI and other tech innovations heading.

Here are seven startups that received multimillion-dollar venture capital investments in recent weeks to accelerate the development of banking products and services.

The North American banking giant is making a gradual yet concerted effort to migrate applications to Microsoft’s cloud, but there are still sensitive operations and pieces of data that it’s holding back on for now.

Government officials must address the policy questions raised by the use of artificial intelligence in credit decisions.

Failure to recognize the importance of artificial intelligence, mobile banking and other evolving technology would be a serious misstep.

The lumbering pace of product development is one of the typical drags on large bank technology firms, while nimble startups can seemingly launch new offerings overnight.

Provenance Blockchain, recently spun off from Mike Cagney's Figure Technologies, says it can help lenders trim 70% of mortgage settlement expenses through speedier processing and paperwork reduction.

Barclays has been highly active and aggressive in payments innovation on its home turf, giving it insight into which of its projects could find footing as it expands in the U.S.

The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others and analyze all calls.