The access Alexa gets by being built into users' home speakers and tablets is a delicate trust; if Amazon oversteps its boundaries, it might find Alexa gets muted or locked down.

Some banks are turning to artificial intelligence to help broaden their applicant pools and identify the candidates who display the passion, the aptitude and the leadership skills they are looking for.

How new developments on many fronts are going to affect the banking business in the coming year and beyond — and what bankers can do to prepare.

Compliance checks today are not continuous or automatic, even in the largest of global enterprises. Traditionally, compliance audits are performed by organizations just once a year when, in reality, they need to be continuous in order to be effective, writes Manoj Asnani, lead of product and design for Balbix.

With so much uncertainty, the only thing that's clear is how different the sector may look a year from now. Here's an overview of the leading trends in technology that will impact payments and banking in 2018.

From the identity of bankers in the 21st century to the regulatory turmoil in Washington to the huge impact of technology on the industry, readers expressed an array of strong opinions about what happened in 2017.

The digitally savvy lender MyBucks, which has lent money through a smartphone app and chatbots on WhatsApp and Facebook Messenger, could be a good role model for U.S. banks thinking of using AI in credit decisions.

With so much uncertainty, the only thing that's clear is how different the sector may look a year from now. Here's an overview of the leading trends in technology that will impact banking in 2018.

TD Bank's new lab seeks to divine the future of banking.

Brett King interviews Ben Goertzel, chief scientist of the robotics firm Hanson Robotics, about the strengths and weaknesses of Hanson’s humanoid Sophia robot.

Banks plan to spend more on blockchain and AI in the coming year, and appear willing to explore new technology partnerships.

Banks plan to spend more on blockchain and AI in the coming year, and appear willing to explore new technology partnerships.

BankMobile, the digital-only subsidiary of Customers Bank in Wyomissing, Pa., is planning to use software by Upstart to offer its first credit product to graduates and other young consumers with little to no credit history.

Key efforts for banks include developing AI applications, adding fintech allies and strengthening cyberdefenses.

In a move designed to strengthen its capabilities for integrated payments, processor and technology provider Total System Services has agreed to acquire Cayan for $1.05 billion. The news shortly follows another deal valued in the billions — Thales agreeing to buy the chip maker Gemalto for $5.4 billion.

Readers react to the change in tone at the Consumer Financial Protection Bureau, the launch of voice-command banking on Amazon’s Alexa, how regulation affects financial innovation and more.

Alternative data can be beneficial for individuals locked out of the financial system’s more conventional data types, but such data is open to manipulation or biased interpretation.

During a sit-down interview, Bruce Van Saun, the CEO at Citizens Financial, explained how Washington policy changes could boost lending, why cyber threats keep him up nights and how fintechs and AI are changing the industry for the better.

Virtual assistants at banks in Israel, Canada and Hong Kong are getting smarter thanks to artificial intelligence.

The right platform can detect unusual behaviors and block fraudulent transactions as they occur, while still allowing real customers to make legitimate transactions without interruptions, writes Dave Excell, CTO and co-founder of Featurespace.