An effective data analytics strategy could require rethinking all your institution's processes and touch points.

Rich Karlgaard, who has spent 20 years at Forbes, shared insights into trends and best practices for credit unions

Promontory Financial Group CEO Eugene Ludwig says AI tools can remove the risks — and discrimination — involved in opening the U.S. financial system to newcomers.

Serverless computing has its proponents — Capital One and BBVA among them — but the service hasn’t yet proven it can fulfill general systems needs in banking.

Most people who won't tell another human being they're broke, but they will tell a chatbot, said Patrick Kelly, assistant vice president for digital product development at USAA.

Michelle Moore, head of digital banking at Bank of America, explains the top use case for the virtual assistant so far.

Burak Arik, founder and CEO of Maxitech, said the fintech's banking customers want to be able to offer virtual assistants for a wide array of purposes including personal financial and letting people pay their rent with a voice command.

Jelena McWilliams has signaled a thaw in the agency’s approach to industrial loan companies, but she said tech firms and other nonbanks seeking charters should face the same level of regulatory scrutiny as more traditional banks.

The high-profile Michelle Moore will step down at year-end, to be replaced by David Tyrie. More synergy between digital operations and consumer products, while maintaining financial discipline, seems to be an important priority.

With Cybersecurity Awareness Month drawing to a close, CU Journal asked experts a simple question with no easy answers.

The merger could help make open source and cloud computing more commonplace at banks. But it may have an unintended consequence as well.

RPA changes the game, enabling the automated transfer of data between different systems, and bringing significant levels of improved efficiency to the organization, writes Christine Parker, vice president and financial services industry market lead for Pegasystems.

Striking the right balance between personalization and privacy is just one challenge the startup Finn AI is grappling with as it refines the artificial intelligence behind banking through Alexa and other devices.

Executives can't adequately protect members if they aren't familiar with current auditing standards.

Banks should work to shield some customers who may otherwise be flagged or blocked by AI-powered safeguards, and consider using alternative data to expand services to the underbanked.

Cloud technology can be a boon for credit unions, but it also creates regulatory headaches and opportunities for cybercriminals.

The regtech firm Arachnys, which recently raised $10 million from QED Investors and others, draws from a collection of 23,000 data sources to help banks protect themselves from money launderers and other criminals.

Know how many different ways customers can ask a virtual assistant to move money between accounts? The answer is one of Bank of America’s takeaways from a lot of trial and error this year in launching voice-activated services.

Mike Cagney’s current venture, Figure Technologies, is offering consumers the ability to apply online for home equity loans and get funding in as little as five days.

Several other recent hires may have been an attempt to refute charges it can’t attract top talent; rising rates have helped banks, but a reckoning awaits.