Payment collections will never be easy, but the availability of so much data and the means to make meaningful sense out of it with AI and advanced analytics is helping collections firms be more efficient and smart about their interactions, writes Scott Kendrick, vice president of marketing at CallMiner.

Cloud-based software has replaced bulky, expensive and almost obsolete servers, which allows SMBs to keep costs lower while getting access to more functionality, writes Rush Taggart, Chief Technology Officer for CardConnect.

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

Agencies are examining regulating cybercurrencies not named bitcoin; is Paul Achleitner to blame for the German bank’s problems?

AI is about maximizing technology to drive greater business insights, making brands more efficient and more connected to their customers, our jobs more fulfilling and meaningful and giving us a more personalized experience in our daily lives, writes Anant Kale, CEO and founder of AppZen.

AI is not the only way to get value from data. In many cases, simpler, traditional types of analysis may answer your questions, according to Todd Ford, CFO of Coupa.

Insights from the National Association of Credit Union Service Organizations' 2018 conference, taking place this week at the Disneyland Hotel in Anaheim, Calif.

Fed vice chair wants to put stress test scenarios out for comment by banks; C&Is outstanding at record level in March.

Artificial intelligence may help rescue donations from paper's retreat, and give a fintech startup an icebreaker with small banks that haven't embraced automated payments.

JPM, PNC, Citi and Wells kick off reporting; Senate banking panel members want to know why so many agency staffers are paid so much.

AI in a car can be fatal. What could go wrong with AI in a bank? A new council established by BofA and Harvard hopes to minimize unintended consequences that could jeopardize consumers' financial well-being or discriminate against them.

Starbucks has reported an impressive number of in-store sales in the U.S. coming through its mobile app, a figure that has climbed quarter after quarter since the 2009 introduction of the Starbucks Card app — until July 2017, when it reached 30% and has not budged from that number since.

Cathy Bessant, chief operations and technology officer at Bank of America, shares her thoughts on how companies can prevent human foibles and biases from creeping into their software and the need to build an ethical framework for AI software development and use.

Apple Inc. hired Google’s top artificial intelligence executive to help the iPhone maker catch rivals in one of the most-important fields of modern technology.

While the banking industry is divided on the use of conversational technology, the San Francisco company believes chatbots can make it easier for customers to discuss their finances.

The agency would be subject to congressional and White House oversight; American customers will be able to send money to 200 countries.

Voice authentication software has improved call center service at Virginia Credit Union and shortened call times by nearly 25 percent.

The fintech is partnering with WebBank to offer a normal-rate, unsecured credit card for people with no credit or a thin file. Petal will consider how much money consumers make, the bills they pay on a monthly basis, and trends in volatility in their income and expenses.

HSBC is letting artificial intelligence software predict the types of reward offers card customers prefer. It's driving up response rates in marketing tests, but the process raises privacy and other issues.

Extending this functionality into corporate cards has the potential to make the commercial payments process more seamless and secure, writes Russell Bennett, chief technology officer at Fraedom.