Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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Finding loan forgiveness programs and keep-the-change loan paydowns are examples of services startups like Savi, Summer and FutureFuel.io are offering banks to help borrowers manage their monthly payments.
July 23 -
The online lender has already branched out into facilitating payments and analyzing cash flow for small-business customers. Its new checking account is meant to round out those services.
July 22 -
The agency's request for information seeks comment on the idea of the FDIC partnering with a standards-setting organization to develop best practices for technology firms, among other things.
July 20 -
Fintechs like Greenlight and gohenry have drawn millions of teens with features like savings goal tracking and customizable debit cards.
July 16 -
Rho initially focused on startups, but now it’s targeting businesses with 100 or more employees.
July 16 -
JPMorgan Chase is one financial institution that plans to test Google Cloud’s new Confidential Computing product.
July 14 -
After tech firms assisted community bankers in processing applications in the Paycheck Protection Program, small-business lenders are continuing to engage with cloud providers and other outside companies to automate the loan forgiveness process.
July 10 -
The Minneapolis bank's U.S. Bank Foundation is helping Girls With Impact expand its programming to participants in New York City.
July 9 -
The days of meeting with mentors and pitching investors in person are at least temporarily over, but fintech incubators, accelerators and boot camps are finding creative ways to replicate these valuable experiences online.
July 7 -
Some financial institutions are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.
July 7 -
Banks are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.
June 30 -
Citizens Bank and Citigroup are among the financial institutions plugging away at a service that has gained little traction among customers.
June 26 -
Challengers like Joust, Lili and NorthOne that offer banking services to freelancers and small-business owners are getting record levels of new customers as the traditional workforce thins.
June 23 -
With money flow suddenly stifled for millions of customers, demand for money management tools has skyrocketed.
June 19 -
Remitly and TransferWise are benefiting from consumers' shift to digital payments and a turn toward banking services as global remittance volumes drop.
June 17 -
The success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.
June 12 -
The maker of accounting and invoicing software is, with the help of a community bank, the latest fintech to cater to small-business owners.
June 11 -
Customers are turning to search engines and business portals to find out if their bank is open before checking the bank’s own website. Maintaining accurate information across the web has become even more important during the pandemic.
June 9 -
The U.S. division of HSBC Bank has added Apple’s iMessaging feature to its suite of customer service channels. Instead of waiting on hold, customers can trade texts with an agent.
June 8 -
The quarantine and Citi's shift from hardware to software tokens have led to a 300% spike in commercial clients' opening of accounts online as well as increased digital banking use.
June 4
