W.B. King

New York established the nation’s first cybersecurity regs for FIs, but the recent WannaCry ransomware attacks provide lessons for CUs well beyond the Empire State.

BluCurrent CU began exploring video banking four years ago, but after a rocky start and reworking the platform, the credit union has seen strong results across demographic lines.

One analyst says credit unions must reexamine how they negotiate vendor contracts -- including recognizing that sorting out technology contracts may be above the paygrade of some internal IT executives.

Cloud-based disaster-recovery strategies allow a growing number of credit unions to focus on members and staff, rather than hardware, when things go south.

The partnership will explore emerging technologies and best practices, including lessons that can be learned from outside the CU system.

Just like ATMs before them, financial institutions' websites are coming under fire for not being handicap-friendly, and DoJ is about to turn up the heat.

Research shows younger consumers are increasingly interested in personalized products and services, but credit unions may lose out on business if they don’t have aggregation tools that can compete with fintech lenders.

Despite massive technological changes over the last two decades, Pam Brodsack of TMG says credit unions still face the dual challenge of not just catching up but getting ahead of the curve.

As in the wider business world, men tend to dominate the CU tech sector, but one executive is proving to be an exception to that rule.

Instead of waiting to be disrupted by fintech startups, a pair of credit unions are rethinking what they are, who they serve and how they do it — and it's paying off by bringing younger members into the fold.

Experts suggest AI is ready for its 'iPhone moment'—the moment when it goes from something edgy and cool to being a must-have tool.

Solarity CU is piloting a branch it calls an "engagement center' to address and align all the different ways members want to do business with it.

Credit unions that scored well in MagnifyMoney's Mobile Bank App Study reveal the secret sauce for boosting mobile banking usage.

It's not enough for a credit union to a mobile payment app—the CU’s app needs to be the first one members turn to when it comes time to pay.

Data breaches at financial institutions dropped by 26% in 2016, but breaches as a whole were up significantly.

Eastman CU in Kingsport, Tenn. Shares the lessons it has learned about mobile banking after being ranked as 2016’s No. 1 mobile app for financial institutions in a major national survey.

It’s all fine and good that there’s an app for that – but that doesn’t mean the consumer will actually use it. And no, there isn’t an app for that.

The latest news about Yahoo’s massive 2013 data breach – which impacted more than 1 billion users – is a reminder to credit unions that there is no end to crooks (cyber or otherwise) trying to compromise consumers’ data

The mobile payments solution is aimed at making it easier and faster for bank customers and credit union members to send real-time payments.

There is nothing more frustrating than standing on a long line waiting to pay for items only to have a credit or debit card in good standing red flagged—the dreaded false decline. But that false decline can prove even more painful for the credit union than for its members, because research suggests consumers who experience a false decline stop using the card—sometimes for good.