W.B. King

New York established the nation’s first cybersecurity regs for FIs, but the recent WannaCry ransomware attacks provide lessons for CUs well beyond the Empire State.

BluCurrent CU began exploring video banking four years ago, but after a rocky start and reworking the platform, the credit union has seen strong results across demographic lines.

One analyst says credit unions must reexamine how they negotiate vendor contracts -- including recognizing that sorting out technology contracts may be above the paygrade of some internal IT executives.

Cloud-based disaster-recovery strategies allow a growing number of credit unions to focus on members and staff, rather than hardware, when things go south.

The partnership will explore emerging technologies and best practices, including lessons that can be learned from outside the CU system.

Just like ATMs before them, financial institutions' websites are coming under fire for not being handicap-friendly, and DoJ is about to turn up the heat.

Research shows younger consumers are increasingly interested in personalized products and services, but credit unions may lose out on business if they don’t have aggregation tools that can compete with fintech lenders.

Despite massive technological changes over the last two decades, Pam Brodsack of TMG says credit unions still face the dual challenge of not just catching up but getting ahead of the curve.

As in the wider business world, men tend to dominate the CU tech sector, but one executive is proving to be an exception to that rule.

Instead of waiting to be disrupted by fintech startups, a pair of credit unions are rethinking what they are, who they serve and how they do it — and it's paying off by bringing younger members into the fold.