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Most people who won't tell another human being they're broke, but they will tell a chatbot, said Patrick Kelly, assistant vice president for digital product development at USAA.
November 1 -
Michelle Moore, head of digital banking at Bank of America, explains the top use case for the virtual assistant so far.
November 1 -
Burak Arik, founder and CEO of Maxitech, said the fintech's banking customers want to be able to offer virtual assistants for a wide array of purposes including personal financial and letting people pay their rent with a voice command.
November 1 -
To teach its automated advice platform how to help advisers communicate with clients, the company has sought to develop a bank of knowledge about psychology and other expertise beyond traditional wealth management.
July 12 -
First Horizon is using artificial intelligence software to analyze employee feedback on workplace surveys.
June 27 -
It’s highly debatable whether the artificial intelligence engines that online lenders typically use, and that banks are just starting to deploy, are capable of making credit decisions without inadvertent prejudices.
September 7 -
Some banks are experimenting with virtual assistants that, going beyond the routine tasks they perform today, could offer investment advice or make mortgage loans 24/7. But will they ever be able to talk a nervous client through a market crash?
August 23 -
Like many financial companies, the brokerage wants to go where customers are. Since that means communicating with them via a third-party platform, it is working through privacy and security issues.
August 22 -
Artificial intelligence is helping detect breaches the human eye can’t. But it also gives hackers an edge.
August 17 -
Merger creates a $20 billion payments processor; government seeks to delay fiduciary rule so it can make revisions.
August 10