Coronavirus Impact
Coronavirus Impact

Discover transitioned all of its 8,000 U.S.-based call center personnel to work from home within a matter of days after the U.S. declared a national emergency on March 13. By March 20, Discover had 95% of its agents working from home using a thin-client device to emulate their call center desktops.

April 21
3 Min Read
"We will protect our employees while continuing to deliver for our cardholders, retailers, merchants and providers,“ Synchrony Chief Executive Officer Margaret Keane said.

The lender behind the credit cards for Gap, J.C. Penney and other retailers took a large provision for loan losses and abandoned full-year earnings guidance as the nationwide shutdowns tied to the coronavirus pandemic have led to a sharp decline in spending on its cards.

April 21
1 Min Read

Major national and international summer shows were all canceled within 24 hours of one another, and many smaller state-level events have already been called off or postponed.

April 21
3 Min Read

With more people sheltering at home and grocery stores limiting access, Domino's is seeing a surge in demand for its pizza — and a need to pay delivery drivers their tips and wages after each shift at a time when the credit card orders outpace the cash on hand at each store.

April 21
2 Min Read
BankThink

Many companies have yet to take advantage of automation when it comes to testing their payment channels, a commonly overlooked but vitally important area, says Paragon Application Systems’ Steve Gilde.

April 21
4 Min Read

Venture capital investment has plummeted in many coronavirus-ravaged economies, but larger, profitable fintech firms with the right digital products might still score funding.

April 20
6 Min Read

The Dallas company also reported a first-quarter loss after the coronavirus outbreak caused "significant deterioration" in its economic outlook.

April 20
1 Min Read
Roughly 3 million homeowners have asked for forbearance since the government announced steps to help borrowers dealing with fallout from the pandemic, according to Black Knight.

Federal backing for firms facing a deluge of missed mortgage payments is still on the table despite recent comments by an official who questioned the need to help the industry.

April 20
5 Min Read
The Latest