Customer experience

ComplyAdvantage, Cinnamon and Zoovu recently raised millions of dollars to fuel expansion of their automated risk management, data-scanning and customer service products geared toward financial services companies.

As large banks put stronger fraud monitoring and authentication technology in place, fraudsters have been turning to small banks, like Kennebunk Bank on the coast of Maine. Here's how it fought back.

Page views and sales results don't explain which customers do what, and why they do things (or don't do them), in online and mobile banking.

OceanFirst in New Jersey shuttered more than a third of its branches but says nearly all the customers stuck with the bank because it trained employees to show customers how to go digital.

The quest to implement a broadly accepted digital ID solution may take years, but Jumio is hoping to get headway with a new authentication service leveraging video selfies.

The automaker's finance arm joins Avant, OnDeck Capital and SoFi in the system, which is designed to help verify loan applicants' identities.

The Lee's Summit, Mo.-based institution has paid out $350,000 over the last five years to members.

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.

Customers reported being unable to access online banking, mobile banking or their debit cards.

Management success isn’t about adopting the latest technology craze or exuding charisma, it’s about prioritizing employees and customers.

Among the lessons David Hijirida learned at the online giant: Companies are often so focused on competitors that they neglect their own customers.

E-commerce's opposite threats of cart abandonment and fraud create butting heads, but advanced authentication could give merchants a new way to manage both challenges.

Regulators are handing out fines for GDPR violations, that while relatively small can have a large impact on the push for sharable identity by drawing attention to how large companies use data.

Canada needs to embrace digital identification to "unlock the full potential" of banking and the economy, Canadian Bankers Association Chief Executive Officer Neil Parmenter said.

There are many contenders working towards developing a universal digital ID system. CULedger will test its offering later this week with a rollout scheduled for the second half of 2019.

There are many contenders working towards developing a universal digital ID system and away from static passwords. A group of credit unions is ready to see if its blockchain-based approach can serve a wider market.

VC firms Capital 300 and Draper and Associates have made a Series A investment in Authenteq, a identity security firm that uses blockchain, which is gaining steam as a means to support digital ID.

Members prize good customer experience so to meet this expectation institutions need to develop a strategy for APIs.

The Sidney, Mont.-based institution distributed the payments earlier this week.

This is the second consecutive year that the South Dakota institution has paid out the patronage bonus.