Customer experience

The tie-up comes as banks put more resources into helping customers manage their finances digitally.

GlobalID stands out from scores of similar companies and projects by attempting to wed self-sovereignty with regulatory compliance. If its technology works, it could alleviate a major cost for banks.

Through the partnership, Clarity Money customers can use Acorns’ automated investing features, while Acorns users can see a snapshot of their investing activity in the Clarity app.

The bank's new Control Tower app is designed to empower customers to track where their financial data is stored and to simplify their control over where it goes and what is done with it.

Though they might have less money to spend on digital than their larger counterparts, community banks can still provide a top-notch mobile experience.

Readers slam credit unions’ ever-inclusive membership criteria, weigh in on the OCC’s proposed fintech charter, encourage a rewrite of the CRA, and more.

The challenge of juggling security and convenience is escalating as banks realize digital channels are for sales as much as they are to display account balances.

Readers this week highlighted the need for banks to upgrade payments systems, debated a small bank’s decision to ditch its legacy core vendor, lamented populist initiatives of the GSEs, and more.

Enabling peers to compare notes will help ID management specialists at regional, midtier banks who face the same requirements as large banks but command smaller operating budgets, IDPro’s founder says.

Readers criticized a credit union securitization proposal, weighed in on scaling back the CFPB’s complaint database, debated the need for banks to examine gender-based salary comparisons, and more.