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Market Intelligence:
AI
Payments
Research
Industry Data
  • Consumer banking
    Sen. Sherrod Brown presses big banks on protections for service members

    The Ohio Democrat is pressuring the CEOs of JPMorgan Chase, Bank of America, Citigroup and Wells Fargo to proactively provide financial benefits to active-duty service members. Those protections are enshrined in a 2003 law, but many service members do not seek them out.

    By Kevin Wack
    Banking Editor
    December 14
    Sherrod Brown
  • Public finance
    Citi is exiting the muni business

    After months of speculation, the firm confirmed it would "wind down" its municipal underwriting and market-making activities after a "broad-based review" of its muni business, according to a company memo.

    Jessica Lerner Author Image
    By Jessica Lerner
    Senior reporter and buy-side specialist
    December 14
    A sign for the bank Citi
  • Consumer banking
    Big banks get higher satisfaction scores, but lose ground with savers

    Retail customers at large banks were a bit more satisfied this year than in 2022, a new J.D. Power study finds. However, more of those same customers are moving cash to — and seeking advice from — wealth management firms and online banks.

    By Polo Rocha
    Staff Writer
    December 14
    Mobile banking
  • Industry News
    Santander Bank settles home appraisal discrimination suit

    A Connecticut-based couple sued the bank and Cavanaugh Appraisals, LLC for denying them a refinance in 2021 because of racial bias.

    maria_volkova_NMN_tech_reporter_headshot.png
    By Maria Volkova
    Reporter
    December 14
    Santander sign outside a branch.
  • Payments
    How generative AI is changing Klarna's work culture

    The Swedish payment company is using generative artificial intelligence to make its human workforce more efficient — but also expects the technology to fill in for roles it loses to attrition.

    By John Adams
    Executive Editor, Payments
    December 14
    Klarna AB Expected To List In Europe IPO Bonanza
  • Career moves
    Truist lures new chief legal officer from Ally Financial

    Scott Stengel, who has been Ally's general counsel since 2016, will succeed Ellen Fitzsimmons, who is retiring after four years as head of legal affairs at Truist.

    By Allissa Kline
    Reporter
    December 13
    Truist Financial
  • Credit scores
    FICO creating credit scores for Ukrainian refugees

    Banks in Poland will be the first to start receiving and using the scores, which will allow Ukrainians fleeing their country to obtain credit in their new Polish homes.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    December 13
    Women and children fleeing Ukraine gather in Przemysl train station on March 2, 2022.
  • Wealth management
    JPMorgan shuttering robo-advisor citing low profits

    Come the second quarter of 2024, JPMorgan Automated Investing will be no more.

    By Justin L. Mack
    Former Wealthtech Reporter
    December 12
    JPMorgan-flag-Bloomberg
  • Housing
    Are mortgage servicers holding back assumption volume?

    While mortgage assumptions are on the rise, so too are complaints leveled against mortgage servicers for how they handle the loans. A common refrain is that the companies are moving too slowly.

    Kyle Campbell, Washington bureau, American Banker
    By Kyle Campbell
    Staff writer
    December 12
    Remax-open-house.jpg
  • Monetary policy
    FOMC preview: Market expecting too much

    The Federal Open Market Committee's Summary of Economic Projections probably won't offer the 130 basis points of cuts next year that the market expects.

    Gary Siegel Author Image
    By Gary Siegel
    Managing Editor
    December 12
    While the new dot plot’s median projection should “come down a little bit,” Brian Rehling, head of Global Fixed Income Strategy at Wells Fargo Investment Institute, said, it will be “nowhere close to where the market is expecting.”
  • M&A
    Regulatory pressures to merge intensify at larger banks

    Proposed capital rules aimed at bigger institutions will force regional and larger community banks to consider ways to grow or seek an exit strategy, bankers and analysts predict.

    By Jim Dobbs
    Deputy Editor, Community Banks
    December 11
    OCEANFIRST-HQ-110922
  • Commercial banking
    Why banks may still face pain on deposit costs next year

    Bank CEOs are eyeing a near-term peak in deposit costs as the Fed perhaps moves closer to cutting interest rates. But the pressures they've faced this year as depositors ask for more compensation may not die down right away.

    By Polo Rocha
    Staff Writer
    December 11
    PNC Financial Services CEO Bill Demchak (left), and Bryan Jordan, CEO of First Horizon Corp.
  • Fraud
    Check fraud on pace for another record year: Fincen data

    An increase in paper mail theft corresponds with a rise in physically altered checks that redirect funds to fraudsters.

    Carter Pape, American Banker
    By Carter Pape
    Technology Reporter
    December 10
    Prepare writing a check
  • Commercial banking
    Banks face pressure to stop financing use of coal in steel production

    Five large U.S. banks are among 50 global financial institutions that climate activists are targeting as they push to end financing of metallurgical coal projects.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    December 8
    Operations Inside The SunCoke Energy Partners LP Ceredo Terminal As Coal Production Rises
  • Commercial banking
    Citizens awaits thaw in private equity-backed M&A

    Once the pace of private equity-backed sales of middle-market companies picks up, the Rhode Island-based bank expects to benefit. CEO Bruce Van Saun says that Citizens' recent expansions in private banking and wealth management will provide opportunities to cross-sell to corporate clients.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    December 7
    Citizens Financial
  • Consumer banking
    Synovus expects fee-income boost with GreenSky partnership

    The Georgia-based bank says it's expanding its relationship with GreenSky, a home improvement lender that Goldman Sachs bought in 2022 but put up for sale a year later. The deal will bring a one-time revenue boost and a recurring fee income stream.

    By Polo Rocha
    Staff Writer
    December 7
    Photo taken of front of Synovus regional office in Atlanta area.
  • Commercial banking
    Huntington targets Carolinas for commercial banking push

    The Ohio-based regional bank has laid out an ambitious expansion blueprint, including new health care asset-based lending, a Native American financial services unit and a push into commercial banking in North Carolina and South Carolina.

    John Reosti Author Image
    By John Reosti
    Reporter
    December 6
    Huntington Bancshares
  • Strategic planning
    Citi starts to outline the cost of its organizational overhaul

    The megabank, which is in the midst of a massive restructuring, will probably book "a couple of hundred million dollars" of restructuring charges in the fourth quarter, according to its chief financial officer.

    By Allissa Kline
    Reporter
    December 6
    Citigroup
  • Regulation and compliance
    Bank CEOs bring Basel III battle to Congress

    The fireworks that traditionally accompany big bank CEOs' appearances in Congress were absent Wednesday, but instead executives pushed their opposition to the Basel III capital rules and its impact on the economy. 

    Claire Williams, staff writer, American Banker
    By Claire Williams
    Reporter
    December 6
    Bank CEOs lineup
  • Consumer lending
    Why Discover decided to walk away from student loans

    Frustrated by its inability to overcome loan-servicing mistakes that triggered three separate regulatory consent orders, Discover Financial Services elected to sell its student loan business. "When we looked at it, we have perennial issues in our ability to service that portfolio," a top executive said.

    By Kate Fitzgerald
    Senior Editor, Payments
    December 6
    Discover Financial
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.