The banking industry has some work to do to improve its overall reputation, but the good news is that most customers have positive feelings about their own banks. Here are 10 banks that made big strides.

From leveraging AI as part of customer interactions to analytics, workstation setups and more, here's how credit unions can modernize operations and keep satisfaction levels high.

The new accounting standard for loan losses combined with an expected rule change around incentive-based compensation could hit bank chiefs in the wallet, according to a new report.

From a race to raise money for the foundation to sponsoring a math tournament, here are some ways credit unions are making a difference in their communities.

COO Jenna Lampson will take the helm on Aug. 1 while current CEO Steve Punch stays on as a consultant until he retires at the end of October.

As the industry continues to consolidate, operating branches in states far removed from headquarters could move from the exception to the rule.

Once a poster child for corporate wrongdoing, Citi has bolstered its reputation by taking bold stands on polarizing social issues, such as climate change and gun control, and declaring its commitment to move more women and minorities into managerial roles. Here's how it aims to do even better.

After years of largely standing on the sidelines, lawmakers are taking a closer look at whether algorithms used by banks and fintechs to make lending decisions could make discrimination worse instead of better.

Credit unions and the rest of the financial services sector, in the spirit of recent criminal justice reform, should be more open to hiring workers with low-level criminal convictions.

Credit unions and others in the industry have announced a number of recent promotions, new hires and other personnel news.

As the Federal Credit Union Act turns 85, industry figures are working on issues related to executive compensation, UDAAP and more, all while girding for a slowdown in membership and loan growth.

In a hyper-competitive job market, credit unions are finding creative ways to keep staff engaged and sweeten the deal for potential new hires.

Executives and directors from across the industry discussed their concerns for the industry and priorities for the next year during this year's NAFCU and CUNA annual conferences.

The Credit Union National Association’s summer conference in Orlando offered attendees insights into service, succession planning, collaboration and more.

The bank believes its U.S. unit will pass this year’s stress test but Fed restrictions will stay; COO is the second member of CEO’s inner circle to leave.

Christine Lagarde, the head of the International Monetary Fund, refuses to attend any meetings in which she would be the only woman; Sallie Krawcheck says the fact that women still are paid less than men is partly the fault of society at large; and more in this week's WIB Scan.

The first full day of America's Credit Union Conference in Orlando hit on a variety of topics, including narrowing the gender gap and ongoing attacks from banks.

The mortgage agency has hired Eric Blankenstein, who sparked controversy while at the consumer bureau over past revelations of racially charged writings.

Erasmo Ramos will move from one southern Texas CU to another.

Digital currency plans spark concerns from global financial regulators and U.S. legislators; departures continue as two top dealmakers seem ready to leave.